Medical Assistant - Float - Carmel and Westfield

GoHealth Urgent Care - UCSF Health•Carmel, IN

About The Position

The Medical Assistant provides collaborative support to medical providers, radiologic technologists, and patients through patient care, organization, and communication. The role performs assigned activities accurately, efficiently, and with high quality, supporting the organization’s goal of delivering accessible, quality urgent care and an effortless patient experience. The position is affiliated with Center Operations and Joint Venture team members, and has no supervisory responsibilities. It is responsible to the Manager, Regional Operations or On-Site Manager, and receives assignments from the Manager, Regional Operations, Team Leader, or On-Site Manager. The Medical Assistant supports patient registration and care, assists with preliminary examinations and point-of-care tests, maintains medical records and clinic supplies, coordinates referrals and patient communications, and helps ensure the center and its equipment are ready for operation. The position also performs opening and closing activities and other duties as assigned.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
At the time of hire, one of the listed qualifications is required: an accepted medical assistant certification (CCMA, CMA, RMA, NCMA, or NRCMA); graduation from an accredited school of nursing or an LPN, LVN, or RN qualification; EMT certification verified through the National Registry of Emergency Medical Technicians; or CNA certification.
For medical assistants in Washington State, hold an accepted certified medical assistant credential and Washington certificate, or hold Registered Medical Assistant status with the required Washington application.
For medical assistants in California, graduate from a medical assistant school and be certified, or complete the specified additional internal training through medical assistant school graduation or training under a physician, NP, PA, or similar provider.
Demonstrate the core competencies of collaboration, innovation, diversity and inclusion, integrity, and accountability.

Nice To Haves

Graduation from a Medical Assistant program.
At least one year of Medical Assistant experience under a licensed healthcare supervisor within the last three years.
Medical Assistant experience for Medical Assistant program graduates, or at least two years of Medical Assistant experience within the last three years under a licensed healthcare supervisor in lieu of a Medical Assistant program.
Strong knowledge of medical terminology.

Responsibilities

Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-payments and schedule appointments for the assigned center.
Coordinate referrals from providers to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them to verify information, recording medical history, confirming the purpose of the visit, and performing preliminary tests such as blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care tests as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory, and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.