Medical Assistant - Float - Carmel and Westfield

GoHealth Urgent Care•Carmel, IN

About The Position

The Medical Assistant - Float provides collaborative support to medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role is responsible for completing work accurately, with high quality and in a timely manner, supporting the company’s vision and mission and its core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The position is affiliated with Joint Ventures and is responsible to the Manager, Regional Operations or On-Site Manager. Assignments come from the Manager, Regional Operations, Team Leader, or On-Site Manager. The role supervises no positions.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
At the time of hire, must hold one of the listed credentials: CCMA, CMA, RMA, NCMA, NRCMA, graduation from an accredited school of nursing or LPN/LVN/RN status, EMT, or CNA.
For a Medical Assistant in Washington State: must hold the specified Certified MA credential and Washington certificate, or Registered MA status with the corresponding Washington application.
For a Medical Assistant in California: must be a graduate of an MA school and certified, or receive additional internal training through MA school graduation or training under a physician, NP, PA, or similar provider.

Nice To Haves

Graduation from a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience preferred for graduates of a Medical Assistant program.
Alternatively, two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor preferred in lieu of a Medical Assistant program.
Strong knowledge of medical terminology preferred.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Ensure the reception area is well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.