Medical Assistant (Pediatrics)

Community Health Centers•Orlando, FL

About The Position

The Medical Assistant prepares pediatric patients for visits with providers and supports coordinated, quality patient care. The role includes routine clinical duties, laboratory work, administering medications and immunizations, assisting with procedures, and completing related documentation and administrative tasks as directed by providers. The position may require cross-training and work across Family, Pediatrics, and OB/GYN disciplines, as well as travel to other Community Health Centers locations. The Medical Assistant works with the care team on pre-visit planning, huddles, patient communication, documentation, and operational needs. The role also involves using an electronic health record and related health IT tools for documentation, results review, order entry, and clinical decision support. Applicants must meet the stated education and training requirements and obtain current BLS certification within the first 30 days of employment if they do not already hold it. The position requires background screening through the Florida Care Provider Background Screening Clearinghouse. The listed schedule is Monday 8 a.m.–6 p.m., Tuesday 8 a.m.–7 p.m., Wednesday and Thursday 8 a.m.–5 p.m., and Friday 8 a.m.–1 p.m. The employer notes that hours and work sites may be flexible as needed, and that evening and weekend work may be required.

Requirements

High school diploma, vocational diploma, or equivalent.
Completion of a Medical Assistant course with a valid Medical Assistant diploma, or documented proof of on-the-job training in a doctor's office.
Current, valid BLS certification, or ability to obtain it within the first 30 days of employment.
Ability to demonstrate organizational skills and attention to detail.
Good working knowledge of electronic medical records.
Ability to deal effectively with patients in upsetting situations and function professionally in emergencies.
Ability to work flexible hours and sites as needed.
Able to work evenings and weekends.
Must complete background screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

At least one year of experience in all aspects of medical assistant functions is preferred.
Current Medical Assistant certification is preferred.
Bilingual skills are preferred.

Responsibilities

Participate in patient care coordination, pre-visit planning, team huddles, communication, patient contact, and documentation of services and health care concerns or needs.
Participate in team meetings to communicate and address patient care and operational requirements; may lead team-based huddles.
Answer telephone calls professionally; collect patient history and visit information; document communications with patients and clinicians.
Monitor care team and provider schedules and patient appointments.
Review charts for documentation, billing, and grammatical errors.
Administer ordered immunizations and medications according to safe medication-administration practices.
Communicate frequently with clinicians about patient care and escalate cases requiring a higher level of intervention to the assigned supervisor, provider, or lead in a timely manner.
Fax orders or prescriptions to hospitals, pharmacies, or other vendors.
Assist patients and clinicians in exam areas; provide directed treatments and procedures; assist with clinician administrative paperwork; and schedule appointments as needed.
Label and process specimens and, when needed, draw blood.
Assist with procedures such as EKGs, wound care, and VFC services; chaperone as indicated; and perform required tests such as glucose, hemoglobin, and strep tests.
Maintain professional interpersonal, listening, and communication skills to meet customer-service expectations.
Monitor departmental quality-control logs; track immunizations and injections and prepare reports such as VFC and Florida Shots reports.
Maintain medical supplies and stock in exam rooms and nursing stations, keep supplies secured, check expiration dates, and order supplies as needed.
May assist with Managed Care lists.
Ensure instruments are cleaned, sterilized, and stored properly for procedures.
Attend required training, in-service sessions, and department meetings.
Maintain working relationships with referral sources and community resources and collaborate with other departments.
Participate in orientation of clinical support staff as requested.
Use electronic health records and related tools to create and update documentation, review results, enter orders, and use clinical decision support; support providers in effective use of health IT.
May cross-train and work across Family, Pediatrics, and OB/GYN disciplines, and may travel to other CHC locations.
Perform other duties as assigned.