About The Position

The Medical Assistant is an integral member of the clinical office staff, performing administrative and clinical duties. The role obtains intake information for a specific patient population, performs tasks and treatments delegated by licensed personnel, and provides direct patient care as needed. The Medical Assistant also schedules physician-ordered tests and procedures and provides limited patient education and instructions related to them. The position supports providers with patient evaluation and documentation, clinic readiness, telephone follow-up, and coordination of ancillary services. It also contributes to age-appropriate care for the specific patient population as part of the clinical team.

Requirements

  • High school diploma or GED.

Nice To Haves

  • Seven to eleven months of equivalent experience.

Responsibilities

  • Communicate appropriately with patients and families based on the population served, including providing clear treatment instructions and involving family or guardians in assessment and care.
  • Recognize patients’ developmental, physical, behavioral, psychological, religious, and cultural needs and respond appropriately, including identifying physical limitations and signs or symptoms of abuse or neglect.
  • Perform treatments, administer medication, and operate equipment safely within the role and delegated responsibilities.
  • Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, using universal precautions.
  • Prepare notes, orders, and prescriptions in the Electronic Medical Record for provider review, editing, and signature.
  • Prepare and maintain clinic areas, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
  • Return routine patient telephone calls, such as calls about prescription refills or medication pre-certification, as directed, and document actions in a timely and appropriate manner.
  • Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of relevant medical records.
  • Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
  • Follow applicable standards, procedures, and legal requirements to maintain a safe, secure, and healthy work environment; protect confidential patient information; and uphold the legal responsibilities of the medical assistant role.
  • Seek knowledge and understanding of quality measures and patient experience.
  • Use computer applications; answer telephones; greet patients; update and file medical records; code and complete insurance forms; schedule appointments; arrange hospital admissions and laboratory services; and handle correspondence, billing, and bookkeeping.
  • Assist with age-appropriate care for the specific patient population, including direct patient care as part of the clinical team.
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