Medical Assistant (Orthopedic Clinic) - Kenner

Ochsner Health•Kenner, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs promptly and accurately and uses company data systems to document pertinent medical information. The role supports patients and providers throughout visits, helps ensure they are prepared, answers patient questions, documents care and registration information as needed, and prepares rooms for subsequent appointments. It requires clinical knowledge, professional communication, confidentiality, and compliance with applicable policies, laws, standards, and privacy requirements.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.