Medical Assistant (Orthopedic Clinic) - Kenner

Ochsner Clinic Foundation•Kenner, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The role supports delivery of health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and the attending physician to ensure efficient patient flow. The Medical Assistant communicates by phone to address patient needs promptly and accurately and uses company data systems to document pertinent medical information. The position requires a high school diploma or GED and experience handling confidential information, including work in a fast-paced environment with minimal supervision. Medical Assistant certification and Basic Life Support (BLS) certification from the American Heart Association are required. Completion of a formal medical assistant training program is preferred. The role requires clinical knowledge, computer proficiency, effective communication, and strong interpersonal and customer service skills. This patient-care role involves routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. It is classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, adapting explanations of services or procedures, requesting permission, and adjusting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or other compliance matters.