Medical Assistant Pediatric Surgery

Banner Health • Mesa, AZ

1d • Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing and evaluating direct patient care in a pediatric general surgery clinic. Working directly with patients and families after check-in, the Medical Assistant helps provide an excellent patient experience and supports clinic operations. The role is based at 1432 S Dobson Road, Suite 301, Mesa, Arizona, and works Monday through Friday from 8:30 a.m. to 5:00 p.m. As skills and experience develop, the employee may be asked to cover neighboring pediatric specialty clinics in the same building.

The position works under the direct supervision of providers and interacts with patients, families, physicians, staff, and external health care contacts. Uncertified Medical Assistants may be considered if they have completed an accredited Medical Assistant program and hold an MA diploma; they must become nationally certified within 12 months of employment. Banner provides study materials and pays the certification cost, and a passing score results in a pay increase. A $2,000 sign-on bonus is available for certified Medical Assistants with 12 months of experience who commit to 12 months.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved Medical Assistant training program that meets state-defined regulations; an accredited MA program and MA diploma are required for uncertified candidates.
• Active Medical Assistant certification is required: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified candidates must obtain national certification within 12 months of starting employment.
• BLS certification is required upon hire; the posting specifies an in-person, Banner-approved BLS Provider course.
• Strong computer skills, including the ability to use medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of changes in patient condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results.
• Support clinicians in providing optimal patient care and administer medications in accordance with policies and procedures or as directed.
• Provide clerical support and maintain complete patient documentation, including records, labs, authorizations, X-rays, hospital records, and relevant prior care; provide accurate billing information promptly.
• Maintain a clean and functional environment by cleaning and disinfecting equipment and rooms, sterilizing instruments, following manufacturer recommendations and OSHA guidelines for hazardous substances, and arranging equipment repairs.
• Order supplies as directed, stock patient care areas, and handle medication-related tasks, including expired medications and equipment and recalls.
• Maintain effective communication with internal and external customers and exemplify service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training as needed or directed.
• Prioritize data from multiple sources to support responses to changes in the health status of patients and families.

Benefits

• A $2,000 sign-on bonus for certified Medical Assistants with 12 months of experience and a 12-month commitment.
• For uncertified Medical Assistants, access to national certification study materials and payment of the certification cost by Banner.
• A pay increase after an uncertified Medical Assistant passes the national certification exam.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED