Medical Assistant, Experienced Front and Back Office

EEO Statement Balboa United•San Diego, CA

2d•Onsite

About The Position

The Clinical Support will assist in the delivery of excellent patient care management by performing routine clinical and administrative tasks to keep the office running efficiently. Guiding Competencies Patient-Centered Customer Service Critical Thinking and Proactive Problem Solving Collaboration and Communication Clinical Efficiency and Accuracy

Requirements

Medical Assistant Certification
Valid Driver’s License and reliable transportation for clinic travel
Proficiency with EHR software
Strong organizational and multitasking skills
Reliability and Professional Commitment
Excellent verbal and written communication
Ability to provide excellent customer service
Ability to interpret, adapt and apply guidelines and procedures
Ability to use good reasoning and judgement and react appropriately in emergency situations
Ability to establish and maintain effective working relationships with patients, medical staff and coworkers
Regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.
Vision requirements include close vision, ability to adjust focus, and see color.

Nice To Haves

Experience using EPIC
Bilingual English/Spanish
High adaptability and comfort working in dynamic, fast-paced environments
Excellent communication and interpersonal skills
Confidence and professionalism when working with various providers and clinic staff
A team-first mindset and dedication to consistent patient care regardless of location

Responsibilities

Escort patients to exam rooms, collect and record vital signs, review medications/allergies, and prepare patients for provider evaluations.
Administer IM, subcutaneous, or intradermal injections under provider direction and according to procedure.
Educate patients on remote monitoring programs.
Distribute patient education materials and explain care instructions with compassion and clarity.
Process medication refill requests and authorizations in accordance with clinic workflows.
Support physicians and advanced practice practitioners in completing medication prior authorizations.
Restock exam rooms, perform equipment checks, and log temperatures to ensure compliance with safety standards.
Rotate through different clinic locations and teams, adjusting quickly to varying workflows, providers, and systems.
Perform tasks based on clinic needs with a focus on flexibility and team support.
Greet and assist patients at the front desk when needed, ensuring timely and friendly service.
Support phone lines, appointment scheduling, and relaying patient messages to physicians when appropriate.
Prepare patient charts for upcoming appointments, ensure labs are completed, make patient reminder calls as needed.
Handle documentation, EHR uploads, and faxing in coordination with clinic workflows.