Medical Assistant – Back Office

Family HealthCare Network•Fresno, CA

2d•Hybrid

About The Position

The Medical Assistant – Back Office is responsible for supporting efficient patient flow while performing various aspects of the back office patient visit. This position will function within their scope of practice. The Medical Assistant – Back Office is responsible for supporting and monitoring patient flow in the back office, scrubbing appointments in advance to ensure necessary information is available for patient visit, and assisting in the distribution of patients, including walk-ins. They will keep patients informed of wait times and ensure patients are properly flowed in the system, schedule patient appointments, and follow up on “no-show” appointments. This role also involves understanding general front office workflows and being able to step in to support the front office when needed. The Medical Assistant – Back Office is responsible for performing various aspects of the patient visit, including reviewing the health record with the patient and updating clinical information such as current medication, medical, and surgical histories, obtaining vital signs and patient data, and initiating the follow-up of specialty care referrals and services per policy. This role supports dispensary related functions, including requests for prescription refills, logging of medications, and pharmacy/patient phone calls. They will complete necessary clinical forms required for patient visit such as patient assistance programs, PM-160’s, and Staying Healthy Assessment forms, and maintain continuous communication within the patient care team. The Medical Assistant – Back Office is responsible for performing important medical tests and procedures on patients, preparing necessary instruments, room setup, and obtaining consent for required procedures. They will perform Quality Control of CLIA waived screening equipment, perform CLIA waived screenings and proper documentation in the system, and perform injection techniques. This role performs standing orders and clinical indicators such as immunizations, foot screening, and Tuberculosis screening. They perform specimen collection, preparation, and labeling, and venipuncture procedures (if Venipuncture certified). The Medical Assistant – Back Office is responsible for obtaining medical record releases and ensuring the processing of medical record requests, scanning relevant documents into the electronic health record system, and performing documentation in the patient’s electronic health record according to policy and training. This role is responsible for preparing and stocking exam rooms/lab and monitoring adequate supplies in stock, discarding of Biohazard waste and sharps, and performing weekly testing and weekly/monthly cleaning of sterilization equipment and the sterilization of medical equipment. May also be responsible for maintenance of the mobile health unit, including weekly cleaning and restocking of the mobile health unit, dumping the septic tank, and refueling the vehicle. This role drives the mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends), maintains all vehicle logs and any DMV records as required, and assists disabled passengers and children into and out of the vehicle. The employee immediately reports to supervisor any vehicle safety, maintenance and hazard issues and cooperates with any 3rd party official or employee assigned to vehicle inspections. If functioning within the PACE program, the employee is expected to perform within PACE's established policies, procedures, and regulations. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need. Performs other duties as assigned.

Requirements

Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, and technical skills.
Proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5, and health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.
Two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program – A minimum of one (1) year of documented experience working with the frail or elderly population.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to create basic presentations in Microsoft PowerPoint.
MA Certification required.
MA Certification from a medical doctor will be considered.
Injection certification is required.
As an alternative, a venipuncture, injection and skin test certificate can be completed as part of the initial job specific competencies.
Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.
Effectively conveys technical information to non-technical audiences.
Regularly required to stand or walk and use repetitive hand movement to type and grasp.
Frequently required to bend waist, twist waist, squat, climb, kneel, reach above shoulder height, as well as the ability to lift, carry, push, or pull items up to 10 lbs (e.g., charts, medical supplies, small equipment).

Nice To Haves

The experience used to satisfy the requirement for working with the frail or elderly population can also be included in the 2-year experience required.

Responsibilities

Supporting and monitoring patient flow in the back office.
Scrubs appointments in advance to ensure necessary information is available for patient visit.
Assists in the distribution of patients, including walk-ins.
Keeps patients informed of wait times and ensures patients are properly flowed in system.
Schedules patient appointments.
Follows-up on “no-show” appointments and ensures messages and requests are responded to accordingly.
Understands general front office workflows and is able to step in to support the front office when needed.
Reviews health record with the patient and updates clinical information such as current medication, medical, and surgical histories.
Obtains vital signs and patient data.
Initiates the follow-up of specialty care referrals and services per policy.
Supports dispensary related functions, including requests for prescription refills, logging of medications, and pharmacy/patient phone calls.
Completes necessary clinical forms required for patient visit such as patient assistance programs, PM-160’s, and Staying Healthy Assessment forms.
Maintains continuous communication within the patient care team.
Prepares necessary instruments, room set up, and obtains consent for required procedures.
Performs Quality Control of CLIA waived screening equipment.
Performs CLIA waived screenings and properly documentation in system.
Performs injection techniques.
Performs standing orders and clinical indicators such as immunizations, foot screening, and Tuberculosis screening.
Performs specimen collection, preparation, and labeling.
Performs veni-puncture procedures (if Venipuncture certified).
Obtains medical record releases, and ensuring the processing of medical record requests.
Scans relevant documents into the electronic health record system.
Performs documentation in the patient’s electronic health record according to policy and training.
Prepares and stocking exam rooms/lab and monitoring adequate supplies in stock.
Discards of Biohazard waste and sharps.
Performs weekly testing and weekly/monthly cleaning of sterilization equipment and the sterilization of medical equipment.
Maintenance of the mobile health unit, including weekly cleaning and restocking, dumping septic tank and refueling the vehicle.
Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends).
Maintains all vehicle logs and any DMV records as required.
Assists disabled passengers and children into and out of vehicle.
Immediately reports to supervisor any vehicle safety, maintenance and hazard issues.
Cooperates with any 3rd party official or employee assigned to vehicle inspections.
Expected to perform within PACE's established policies, procedures, and regulations (if functioning within the PACE program).
Adheres to the Attendance and Absenteeism Policy.
Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Performs other duties as assigned.