Medical Assistant Research Institute

Banner Health

4d•Onsite

About The Position

The Medical Assistant works alongside physicians and healthcare staff to provide a positive patient experience in a friendly, customer-focused, fast-paced clinic serving patients across a wide age range. The position assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care, using specialized knowledge, judgment, and skills. The role includes preparing patients for examinations and treatments; assisting providers with examinations and minor in-office procedures; coordinating patient care, referrals, authorizations, prescriptions, scheduling, and test-result communication; maintaining accurate clinical records and billing information; and keeping equipment and care areas clean, functional, and properly stocked. The Medical Assistant works under the direct supervision of providers and collaborates with patients, families, clinical staff, physicians, and external health care contacts. Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Day shift. Location: Sun City, Arizona.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification: RMA from American Medical Technologists (AMT), CMA from the American Association of Medical Assistants (AAMA), CCMA from the National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report indicators of changes in patient condition to clinicians.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and pulse, temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed.
Use universal blood and body fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and support clinicians in providing optimal patient care; administer medications when authorized by policy or direction.
Provide clerical support and maintain complete patient documentation, including medical records, lab results, authorizations, X-rays, hospital records, and relevant previous care.
Provide complete and accurate billing information related to patient encounters in a timely manner.
Maintain clean and functional equipment, examination rooms, and storage areas; disinfect equipment and instruments according to sterilization procedures, manufacturer recommendations, and OSHA guidelines.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support patient and family responses to changes in health status and communicate with physician offices to report, request, or clarify information.