Medical Assistant

American Family Care•Marlborough, MA

About The Position

American Family Care (AFC) is seeking a Medical Assistant to support clinical care, patient service, front-desk operations, and insurance verification in a fast-paced urgent care setting. Medical Assistants help keep clinic operations running smoothly while delivering compassionate care and ensuring services are accurately documented and paid for. The role involves greeting and triaging patients, collecting vital signs and histories, performing venipuncture and CLIA-waived point-of-care tests, and assisting with procedures and treatments. It also includes patient registration, insurance eligibility verification, determining financial responsibility, collecting co-pays, maintaining accurate EMR records, educating patients, and providing discharge instructions. Medical Assistants participate in daily team huddles, maintain compliance logs, and support infection-control and HIPAA standards. The work environment is fast-paced and includes prolonged standing and walking, routine exposure to blood and body fluids with strict PPE adherence, and occasional lifting up to 25–30 pounds. Evening and weekend shifts and floating to nearby centers as needed are part of the role. The expected pay range is $21.00–$24.50 per hour. Final compensation depends on experience, certifications, education, and geographic location. AFC also offers a competitive benefits package and advancement opportunities, which vary by full-time, PRN, or part-time status.

Requirements

Completion of an accredited Medical Assistant program.
Active national Medical Assistant certification at hire, such as CMA, RMA, CCMA, or equivalent.
At least one year of experience with insurance verification and patient registration.
Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
Proven venipuncture and specimen collection skills.
Ability to pass a drug screen and criminal background check as a condition of employment.
Full availability, including the ability to work evenings and weekends and float to nearby centers as needed.

Nice To Haves

Urgent care or emergency room experience.
EMR proficiency; Experity is preferred.
Comfort using payer portals such as Waystar.

Responsibilities

Greet and triage patients; collect vital signs and patient histories.
Perform venipuncture, specimen collection, and CLIA-waived point-of-care testing, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
Register patients and verify insurance eligibility.
Determine patient financial responsibility, collect co-pays, and reconcile payment logs.
Maintain accurate EMR records.
Educate patients about clinical procedures and financial expectations.
Provide clear discharge instructions and de-escalate patient concerns with empathy and professionalism.
Participate in daily team huddles.
Maintain compliance logs, including crash cart and refrigerator temperature logs.
Support infection-control and HIPAA standards.
Float to nearby centers as needed.