Medical Assistant II

Open Health Care Clinic•Baton Rouge, LA

About The Position

The Medical Assistant functions under the supervision and guidance of the Clinic Manager, RN Case Manager, RN Team Lead, and/or providers. The role participates in multidisciplinary patient care and treatment by providing clinical support and technical assistance to medical and other staff. The Medical Assistant works within assigned privileges based on experience, training, and competency verification, manages a demanding workload accurately, and provides excellent customer service to patients and their families. The position combines patient relations, clinical support, clerical and administrative duties, safety and infection control, and ongoing workforce development. Duties include assisting providers during office visits, recording patient information in the electronic health record, performing point-of-care tests, processing specimens, maintaining patient records, coordinating appointments and referrals, and keeping exam rooms organized and stocked. Local or out-of-state travel, including driving during the workday, may be required.

Requirements

High school diploma or equivalent.
Current Medical Assistant certification in good standing through one of the following: CMA through the American Association of Medical Assistants (AAMA), RMA through American Medical Technologists (AMT), CCMA through the National Healthcareer Association (NHA), or NCMA through the National Center for Competency Testing (NCCT).
Maintain certification in good standing throughout employment; certification is subject to primary-source verification and ongoing monitoring under organizational credentialing policies.
Ability to perform duties within the Medical Assistant scope of practice and organizational competency requirements.

Nice To Haves

At least one year of experience in a healthcare or clinical setting.
Experience with electronic health record (EHR) systems.
Strong communication and interpersonal skills.
Bilingual in English and Spanish.

Responsibilities

Greet patients and proactively address their needs, respond to requests promptly, and help schedule appointments while obtaining necessary patient information.
Maintain the confidentiality of patient information both at work and off duty.
Relay messages promptly to appropriate healthcare providers and participate in ongoing performance improvement activities.
Assist providers during patient office visits by rooming and interviewing patients, recording vital signs and other measurements, and entering information into the electronic health record.
Perform point-of-care laboratory tests and obtain and process specimens for outside laboratories.
Plan nursing care according to agency policies and standard operating procedures when appropriate.
Perform tasks delegated by providers in accordance with the Louisiana State Board of Medical Examiners and the Louisiana State Board of Nursing.
Maintain patient charts according to practitioner instructions and Health Center policy, and support efficient communication and processing of medical calls.
Confirm appointments daily; participate in morning huddles as assigned; and retrieve medical records, imaging, and laboratory work in preparation for visits.
Help make appointments and place necessary referrals; complete administrative tasks such as forms, prior authorizations, prescription refills, and referrals.
Follow Universal Precautions and other job safety requirements, support a safe care environment, and report and document accidents or incidents to the immediate supervisor within 24 hours.
Organize, clean, maintain, and restock exam rooms.
Maintain current knowledge, skills, and abilities and participate in relevant in-service training, staff meetings, continuing education, community training events, conferences, and webinars.