Medical Assistant II

Mass General Brigham • Boston, MA

6d • $23 - $25 • Hybrid

About The Position

The Medical Assistant II supports healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. The role includes taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. It involves direct patient interaction to promote comfort and address concerns, and collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

The position also assists junior Medical Assistants with questions and onboarding, supports patient education, performs office and specimen-handling duties, and contributes to departmental quality initiatives. The role is based at 221 Longwood Avenue, has a hybrid remote type, and is scheduled for 40 hours per week on the day shift.

Requirements

• High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
• One to two years of direct Medical Assistant experience or medical field work required.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency with electronic health record systems and medical office software.
• Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
• Ability to manage one's own time and the time of others.

Nice To Haves

• Associate degree in Medical Assisting preferred.
• Basic Life Support (BLS) certification preferred.
• National Certified Medical Assistant certification preferred.

Responsibilities

• Assist junior Medical Assistants with day-to-day questions and responsibilities and participate in onboarding training.
• Escort patients to examination rooms, prepare equipment, interview patients, measure vital signs, weight, and height, and record information in medical records.
• Explain treatment procedures, medications, diets, and physician instructions to patients, and order and organize educational materials.
• Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients using a positive customer service approach.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competence is demonstrated.
• Maintain immunization inventory and check expiration dates.
• Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
• Support departmental quality initiatives, including use of two patient identifiers and hand hygiene.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.
• Reasonable accommodation for applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED