Medical Assistant - Pediatric Clinic- Prairieville

Ochsner Health•Prairieville, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists in delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates with patients by phone and documents relevant medical information in company data systems. The role supports patients and providers throughout visits, prepares patients and rooms, addresses patient questions, completes documentation and registration as needed, and delivers courteous service in person and over the phone. The Medical Assistant adapts communication and care to the specific patient population, maintains clinical knowledge and credentials through professional development, and complies with applicable laws, standards, policies, and the employer’s Compliance & Privacy Program. Other duties may be assigned. This is a patient-care position with routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste. It is classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma, GED, or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before departure and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Perform other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with policies and standards, and remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.