Certified Medical Assistant- Primary Care Clinic- Prairieville

Ochsner Health•Prairieville, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists in delivering health care services to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with coworkers to ensure an efficient patient visit and support the attending physician. Uses company data systems to document pertinent medical information and communicates by phone to address patient needs promptly and accurately. Supports patients and providers throughout visits, prepares patients and rooms, answers patient questions, completes appropriate documentation, and provides effective service in person and by phone. Adapts communication and care to the patient population while respecting privacy and requesting permissions. Maintains clinical knowledge, skills, training, and credentials through professional development; follows applicable policies, standards, laws, and regulations; and performs other assigned duties. In occupational health clinics, follows Department of Transportation Workplace Drug and Alcohol Testing Program procedures. The role is performed in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste. The physical demands are classified as Medium Work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High School Diploma or GED.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before departure and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Perform other duties as assigned and comply with policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance concerns.