Certified Medical Assistant -Primary Care Clinic- Gonzales

Ochsner Health•Gonzales, LA

About The Position

This job provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Certified Medical Assistant assists in delivering health care services to patients of various backgrounds and ages, maintains positive relationships with patients and their families, and works effectively with colleagues to support efficient patient flow and the attending physician. The role also communicates by phone to address patient needs promptly and accurately and uses company data systems to document pertinent medical information. The position requires clinical knowledge, computer and application proficiency, clear verbal and written communication, and strong interpersonal and customer service skills. The employee must maintain current clinical knowledge, technical skills, training, and credentials through professional development; comply with applicable policies, laws, accreditation standards, and regulations; and promptly report suspected unethical conduct or safety, privacy, or compliance concerns. The role routinely involves a patient-care environment and occupational exposure risks, including blood, body fluids, tissue, communicable diseases, hazardous medications, and hazardous waste. Physical demands are classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High School Diploma or GED.
Experience handling and maintaining confidential information, including experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before departure and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other duties as assigned and comply with policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Promptly report known or suspected unethical conduct and patient or employee safety, privacy, or other compliance concerns.