Medical Assistant - Neuroscience Clinic

LCMC Health•New Orleans, LA

4d•Onsite

About The Position

The Medical Assistant (MA) or Certified Medical Assistant (CMA) supports patient care and clinic operations in University Medical Center’s Neuroscience Clinic in New Orleans. Working alongside physicians and clinical staff in a fast-paced primary care setting, the role combines clinical and administrative duties to provide compassionate care and a welcoming patient experience. The position is full-time and scheduled for day shifts. Responsibilities include collecting and documenting vital signs, assisting with patient intake and rooming, scheduling appointments, responding appropriately to emergencies, maintaining and disinfecting clinical spaces and equipment, and collecting and transporting specimens as needed. The Medical Assistant documents and reviews information in the electronic medical record, coordinates follow-up, protects patient privacy, and supports clinic communication and administrative workflows. The role also involves following infection-prevention and safety procedures, providing professional service to patients and colleagues, and participating in quality improvement and safety initiatives.

Requirements

High school diploma, GED, or equivalent, or two years of relevant healthcare experience.
Current American Heart Association (AHA) Basic Life Support (BLS) certification.
Medical Assistant certification from an accepted organization: AAMA (CMA), NHA (CCMA), NPCE, NRCMA, or NCCT.

Responsibilities

Obtain and document vital signs, recognizing and reporting abnormal findings.
Assist with patient intake, rooming, and clinic flow.
Schedule new and follow-up appointments.
Recognize and appropriately respond to emergencies.
Maintain exam rooms, supplies, linens, and equipment.
Prepare, clean, and disinfect clinical equipment according to policy.
Collect, prepare, and transport laboratory specimens as needed.
Support patient comfort and care while considering age-specific and special needs.
Accurately document patient information in the electronic medical record (EMR).
Access and review laboratory results, radiology reports, and outside medical records.
Update patient demographics and coordinate follow-up care.
Prepare safety reports when necessary.
Protect patient privacy and maintain HIPAA compliance.
Demonstrate reliability, integrity, and professionalism.
Deliver customer service to patients, families, and colleagues; address concerns and complaints respectfully.
Communicate clinic needs, concerns, and updates to leadership.
Follow standard and transmission-based precautions and promote a safe environment.
Report safety concerns promptly and participate in quality improvement initiatives and clinic safety programs.
Gather and organize clinical documentation for providers.
Request medical records from outside facilities.
Scan and upload documentation into the EMR.
Answer and route telephone calls professionally and efficiently.