Medical Assistant Primary Care New London CT
About The Position
The Medical Assistant supports the Family Practice care team and its patients by providing patient care and completing clinical and administrative tasks. Duties include patient intake, answering and responding to patient phone calls, and documenting patient interactions. The role performs duties within the Connecticut scope of practice and contributes to a smooth office operation and excellent patient service. This is a full-time position in New London, Connecticut, scheduled for 40 hours per week, Monday through Friday, five eight-hour days between 7:30 a.m. and 5:30 p.m.
Requirements
- Graduate of an accredited Medical Assistant program, or completion of relevant medical assisting training by a branch of the U.S. armed forces, or at least 2 years of aide- or tech-level healthcare work experience.
Nice To Haves
- Graduate of an accredited Medical Assistant program.
- Completion of relevant medical assisting training by a branch of the U.S. armed forces.
- Certified or Registered Medical Assistant credential from AAMA, NHA, NCCT, or AMT.
- CPR/BLS certification.
- At least 1 year of Medical Assistant experience.
- Experience working with Epic.
- Experience working in a primary care office.
- Intermediate computer proficiency.
Responsibilities
- Provide patient care, clinical summaries, and direction on next steps or follow-up.
- Perform phlebotomy for patients as needed.
- Prepare patients to be seen by collecting and recording clinical information according to protocol.
- Manage patients according to approved protocols and appointment and scheduling guidelines.
- Carry out standing orders consistent with practice policies and procedures.
- Document patient interactions and other clinical activities accurately and promptly in the electronic health record.
- Schedule tests, treatments, and follow-up visits; help patients identify outside resources for disease management and other services; and make referrals when appropriate.
- Answer and document patient phone calls, take complete messages, and route them to providers through the EHR as needed.
- Monitor task pools, respond to tasks promptly, follow up on overdue orders and worklists, and monitor critical referral status.
- Coordinate with Regional Nurse Managers to maintain oversight of temperature monitoring.
- Support smooth office operations and excellent service through teamwork.
- Build patient confidence, trust, and loyalty through attentive service.
- Treat patients and staff in a friendly and courteous manner while maintaining patient confidentiality.
- Maintain open communication with the care team and Regional Management team.
- Maintain knowledge of current coding, OSHA and CLIA regulations, and company policies.
- Follow patient safety initiatives and infection control regulations.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
