About The Position

The Medical Assistant - Front/Back Swing, under the supervision of the Clinical Lead and Practice Leader, assists in delivering healthcare and managing patient care. Working within scope of practice, the role supports providers in delivering quality patient care by gathering patient information, responding to patient requests, obtaining and monitoring vital signs, assisting with procedures, and re-processing instruments. The position combines clinical and administrative duties, including rooming patients, documenting information in electronic medical records, supporting provider-ordered care, coordinating referrals and prescription-related tasks, maintaining patient areas and supplies, answering telephones, scheduling appointments, checking in patients, and addressing patient concerns. The role requires protecting patient confidentiality and recognizing urgent medical needs so care can be triaged appropriately.

Requirements

  • High school diploma or GED certificate.
  • Medical Assistant certification from an accredited program, such as NHA or AMCA.
  • BLS certification from the American Heart Association.
  • At least one year of related medical assisting experience in a physician’s office or other clinical setting, or an equivalent combination of training and experience.
  • Meet the job’s required measles, mumps, varicella, and annual influenza immunization requirements, subject to applicable exemptions.

Nice To Haves

  • Experience with Allscripts.
  • Re-processing or procedural experience.

Responsibilities

  • Room patients, obtain vital signs and reasons for visits, and document symptoms, including their frequency and severity.
  • Provide courteous and compassionate care.
  • Enter required information in the electronic medical record, including Meaningful Use, Pay for Performance, and ACO-related data.
  • Provide injections, immunizations, and other patient care services as ordered by a medical provider.
  • Assist during medical procedures.
  • Use electronic medical records and task lists to complete patient visits and requests.
  • Recognize urgent medical needs and triage care appropriately.
  • Provide patients with accurate information when responding to questions and concerns.
  • Maintain patient records and protect patient confidentiality.
  • Complete referrals accurately and appropriately.
  • Disinfect exam rooms between patients and patient areas at the end of the day.
  • Assist with clinic upkeep, daily cleaning, and supply ordering and inventory.
  • Answer telephones in a cheerful manner.
  • Schedule appointments.
  • Take patient messages using electronic medical records.
  • Greet and check in patients.
  • Address patient requests and inquiries and resolve patient concerns.
  • Process insurance verifications and authorizations and help patients understand insurance plans.
  • Return calls as necessary.
  • Perform various assigned administrative processes.
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