Medical Assistant, Internal Medicine

Mass General Brigham•Salem, MA

21h•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Medical Assistant to join their Internal Medicine practice located at 400 Highland Avenue in Salem, MA. This practice focuses on providing outstanding primary and preventative healthcare to adult patients, emphasizing relationship-building, empathy, and compassionate care. The Medical Assistant will support healthcare teams by assisting with clinical and non-clinical patient services under the direction of healthcare providers. The role involves taking vital signs, documenting patient information, scheduling appointments, managing patient flow, and ensuring patient comfort. The practice operates Monday through Friday from 8:00 AM to 5:00 PM, with staggered 8-hour shifts. The Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care, with locations in Massachusetts, New Hampshire, and Maine.

Requirements

High School Diploma or Equivalent required
Basic Life Support [BLS Certification] preferred
Certified Medical Assistant - preferred
Direct MA experience or medical field work 0-1 year preferred
Medical Assistant Course or diploma program or a minimum of 1 year professional experience
National MA Certification via AAMA, AMT, NHA, or NCCT
Epic experience

Nice To Haves

Medical Assistant Course or diploma program or a minimum of 1 year professional experience
National MA Certification via AAMA, AMT, NHA, or NCCT
Epic experience

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.