Medical Assistant, Internal Medicine

Mass General Brigham • Haverhill, MA

1d • Onsite

About The Position

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. The Mass General Brigham Medical Group is a system-led entity focused on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. This group offers a wide range of services including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. The community healthcare center in Haverhill, located at 1 Park Way, provides advanced diagnostics, technology, and research, offering unparalleled acute, chronic, and wellness care for adult patients. The center's multi-specialty group practice includes a broad range of medical sub-specialties. This full-time, 40-hour Medical Assistant position supports the Internal Medicine practice onsite, Monday through Friday from 8:30am-5:00pm. The office focuses on physical examinations, routine health screenings, and preventative care for adult patients. Medical Assistants are trained to work autonomously to the top of their education/certification while functioning as part of a multidisciplinary care team, working 1 to 1 with an assigned Provider to enhance communication, improve efficiency, and personalize patient care. The role involves assisting healthcare teams with both clinical and non-clinical patient services under the direction of healthcare providers, including taking vital signs, documenting patient information, scheduling appointments, and managing patient flow, with direct patient interaction to ensure comfort and address concerns, and collaboration with physicians, nurse practitioners, and nursing staff.

Requirements

• High School Diploma or Equivalent required
• Direct MA experience or medical field work 1-2 years required
• Ability to provide immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.

Nice To Haves

• Associate's Degree Medical Assisting preferred
• Basic Life Support [BLS Certification] preferred
• Certified Medical Assistant [National Certification] preferred
• Positive attitudes, emotional intelligence, and genuine passion for this work
• Adaptable, receptive, and comfortable working in a fast-paced, high-volume environment

Responsibilities

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees