Medical Assistant

American Family Care • Worcester, MA

3d

About The Position

American Family Care Medical Assistants combine clinical care, patient service, and front-desk and insurance verification expertise to support clinic operations and accurate payment for services. In a fast-paced urgent care setting, the role includes triaging patients, performing clinical procedures and tests, verifying insurance eligibility, maintaining accurate records, and helping patients understand clinical and financial processes. The position requires flexibility to work evenings and weekends and to float to nearby centers as needed.

Requirements

• Completion of an accredited Medical Assistant program.
• Active national Medical Assistant certification (CMA, RMA, CCMA, or equivalent) at hire.
• At least 1 year of experience with insurance verification and patient registration.
• Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
• Proven venipuncture and specimen collection skills.
• Must pass a drug screen and criminal background check as a condition of employment.
• Full availability, including evenings and weekends, and ability to float to nearby centers as needed.

Nice To Haves

• Urgent care or emergency room experience is highly valued.
• EMR proficiency; Experity is preferred.
• Comfort with payer portals such as Waystar.

Responsibilities

• Greet and triage patients and collect vital signs and medical histories.
• Perform venipuncture and CLIA-waived point-of-care testing, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain accurate EMR records.
• Educate patients about clinical procedures and financial expectations, provide discharge instructions, and address concerns empathetically and professionally.
• Participate in daily team huddles.
• Maintain compliance logs, including crash cart and refrigerator temperature logs, and support infection-control and HIPAA standards.
• Work evenings and weekends and float to nearby centers as needed.

Benefits

• Competitive pay and benefits package.
• Professional growth and cross-training opportunities.
• Advancement opportunities; benefits vary by full-time, PRN, or part-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed