Medical Assistant - Triage

Rowan Diagnostic Clinic, PA • Salisbury, NC

7d • Onsite

About The Position

Assists in examination and treatment of patients.

Requirements

• Successful completion of a Medical Assistant program from an accredited institution.
• Current Basic Life Support (BLS) certification required.
• Proficiency in taking vital signs, administering injections, and performing phlebotomy.
• Knowledge of medical terminology, anatomy, and physiology.
• Experience with electronic health records (EHR) systems.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of HIPAA regulations and patient confidentiality.
• English proficient required.

Nice To Haves

• Associate’s degree - preferred.

Responsibilities

• Triage patient phone calls, portal messages, and walk-in concerns according to established clinical protocols.
• Obtain and document patient history, chief complaints, allergies, medications, and vital signs.
• Recognize urgent or emergent symptoms and promptly notify the provider or direct patients to the appropriate level of care.
• Schedule same-day or follow-up appointments based on clinical need.
• Assist providers with examinations, procedures, and treatments.
• Administer medications, injections, immunizations, and perform point-of-care testing as permitted by state regulations and organizational policy.
• Prepare exam rooms and maintain adequate medical supplies and equipment.
• Process prescription refill requests according to provider protocols.
• Coordinate referrals, diagnostic testing, and follow-up care.
• Educate patients on medications, treatment plans, preventive care, and chronic disease management.
• Maintain accurate and timely documentation in the electronic health record (EHR).
• Ensure compliance with HIPAA, infection prevention standards, and organizational policies.
• Participate in quality improvement initiatives and support patient-centered care.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED