Medical Assistant-Triage

US Digestive Health•Wyomissing, PA

6d•Onsite

About The Position

This position involves occupational exposure to blood borne pathogens and requires acting as a liaison between the physician and the patient, serving as a patient advocate. The role demands compassion, professionalism, and courtesy in interactions with patients, families, physicians, and staff. Key responsibilities include triaging patient calls, handling medical concerns, coordinating referrals, and maintaining accurate documentation in the EMR. The Medical Assistant will also manage prescription refills, medication prior authorizations, and communicate test results under provider supervision.

Requirements

Medical Assistant with Certification or Associates Degree
Excellent phone etiquette and communication skills and strong people skills.
Possesses the ability to deal tactfully and effectively with patients and their families, other employees and physicians.

Responsibilities

Triage patient calls to appropriate processer.
Acting as liaison between the physician and the patient.
Assume the role of patient advocate.
Make every effort to remain a flexible, cooperative and supportive member of the office staff.
Keeps all patient information, practice information, and staff information strictly confidential.
Performs routine work under general supervision.
Follows established procedures, referring all new or unusual questions/concerns to Director of Clinical Services.
Acts as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental wellbeing, safety, or dignity.
Demonstrates knowledge of Policies and Procedures.
Attends all required staff meetings.
Deal compassionately, professionally and courteously with patients, their families, physicians and fellow staff.
Handle incoming patient calls concerning medical concerns and symptoms for providers and PA’s. Provider is then notified of medical problem(s) either in documenting in EMR or by phone depending on urgency of problem(s). Then a response is recalled to the patient with provider’s instructions.
Identifies an emergency situation and is able to effectively triage problem.
Clear prescription refills with providers and submits renewals via electronic submission or phone when necessary to Pharmacies.
Attends to patient medication prior Authorizations, accumulates necessary documentations and forwards info to patient pharmacy services and notifies patient of pharmacy decision on medication.
Instructs patients on questions about procedures, procedure preps, orders diagnostic test and assures patient has appropriate instructions (paper documentation, diagnostic order requests, etc.).
Under supervision of providers – give abnormal diagnostic results, pathologies, labs to patients not returning soon for follow up visit.
Consistently shows ability to recognize and deal with priorities.
Maintains accurate documentation of all phone conversations in patient’s EMR records and have signed off by provider .
Communicates relevant information to provider, Director of Clinical Services, patient care staff and all staff to maintain continuity of patient care.
Demonstrates good judgment and reasoning when investigating and problem solving.
Demonstrates ability to tactfully handle difficult situations.
Coordinate patient referrals requested to local and tertiary specialists.