Medical Assistant-Triage

U. S. Digestive Health•West Chester, PA

10h•Onsite

About The Position

This position involves managing patient calls, acting as a liaison between physicians and patients, and advocating for patient needs. The role requires maintaining confidentiality, following established procedures, and ensuring patient rights and well-being. The Medical Assistant will handle incoming patient calls regarding medical concerns and symptoms, document issues in the EMR or communicate them to providers, and relay instructions back to patients. Responsibilities also include identifying emergencies, managing prescription refills and prior authorizations, instructing patients on procedures and tests, communicating abnormal results under provider supervision, and coordinating patient referrals.

Requirements

Medical Assistant with Certification or Associates Degree
Excellent phone etiquette and communication skills
Strong people skills
Ability to deal tactfully and effectively with patients and their families, other employees and physicians.

Responsibilities

Triage patient calls to appropriate processer.
Act as a liaison between the physician and the patient.
Assume the role of patient advocate.
Remain a flexible, cooperative and supportive member of the office staff.
Keep all patient information, practice information, and staff information strictly confidential.
Perform routine work under general supervision.
Follow established procedures, referring all new or unusual questions/concerns to Director of Clinical Services.
Act as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental wellbeing, safety, or dignity.
Demonstrate knowledge of Policies and Procedures.
Attend all required staff meetings.
Deal compassionately, professionally and courteously with patients, their families, physicians and fellow staff.
Handle incoming patient calls concerning medical concerns and symptoms for providers and PA’s.
Notify provider of medical problem(s) either in documenting in EMR or by phone depending on urgency of problem(s).
Recall a response to the patient with provider’s instructions.
Identify an emergency situation and effectively triage the problem.
Clear prescription refills with providers and submits renewals via electronic submission or phone when necessary to Pharmacies.
Attend to patient medication prior Authorizations, accumulate necessary documentations and forward info to patient pharmacy services and notify patient of pharmacy decision on medication.
Instruct patients on questions about procedures, procedure preps, orders diagnostic test and assure patient has appropriate instructions (paper documentation, diagnostic order requests, etc.).
Under supervision of providers – give abnormal diagnostic results, pathologies, labs to patients not returning soon for follow up visit.
Consistently show ability to recognize and deal with priorities.
Maintain accurate documentation of all phone conversations in patient’s EMR records and have signed off by provider.
Communicate relevant information to provider, Director of Clinical Services, patient care staff and all staff to maintain continuity of patient care.
Demonstrate good judgment and reasoning when investigating and problem solving.
Demonstrate ability to tactfully handle difficult situations.
Coordinate patient referrals requested to local and tertiary specialists.