Medical Assistant Trainer, Full Time, Day Shift

Adventist Health•Portland, OR

About The Position

Adventist Health Portland is seeking a Medical Assistant Trainer to coordinate and oversee the training of new staff in the outpatient setting. The role manages and develops training manuals containing policies and procedures to support clear and accurate training. The trainer teaches new employees outpatient processes, computer systems, and patient care skills; assesses their initial competency; and provides direction on workflow organization. The role also supports patients and clinical staff through communication, clerical assistance, and specified patient care activities under the direction of the assigned clinical supervisor. The trainer shares new regulatory information, provides staff in-services on updated policies and procedures, and serves as a resource for questions and assistance. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. The organization participates in E-Verify.

Requirements

High school education, GED, or equivalent is required.
Medical Assistant (CMA) certification is required.
One of the listed credentials is required: CNA, EMT, CMA, CCMA, Medical Assistant–NCCT (NCCT), CMA-NHA, NRCMA, RMA, MA, MA-AMT, Phlebotomy Tech (MA-AMT), or Certified Phlebotomy Technician II (MA-AMT).

Nice To Haves

Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.

Responsibilities

Coordinate and oversee training for new staff in the outpatient setting.
Manage and develop training manuals covering policies and procedures.
Train new employees on outpatient processes, computer systems, and patient care skills, including detailed training on all systems.
Provide direction for workflow organization so daily tasks are completed within expected time frames.
Determine the initial competency of new staff.
Act as a resource for staff questions and assistance.
Provide communication and clerical support to patients and clinical staff.
Perform specified patient care activities under the direction of the assigned clinical supervisor to support clinic operations and basic financial viability.
Demonstrate patient-centered and patient-valued behaviors while handling potentially stressful situations and multiple tasks.
Solve problems within established policies and procedures.
Disseminate information about new regulatory procedures and ensure staff training on new information.
Provide regular in-services to keep staff updated on policies and procedures.
Perform other job-related duties as assigned.