Medical Assistant Team Lead (50842)

Platinum Dermatology Partners LLC•Redlands, CA

1d•$27 - $29•Onsite

About The Position

Platinum Dermatology Partners is a growing network of dermatology clinics dedicated to collaborative and innovative approaches to drive growth. We provide a range of services including general dermatology, cosmetic, medical, plastic surgery, and cancer screening. With over 130 clinics across multiple states, we enable doctors to focus on patient care by managing the operational aspects of the business. Our core values emphasize collaboration, ownership, respect, excellence, authenticity, and integrity, with a purpose to empower the practice of exceptional dermatology.

Requirements

High School Diploma required.
Minimum of 3-5 years working in a medical office as a Medical Assistant.
Knowledge of clinic and company policies and procedures.
Knowledge of medical terminology and insurance practices.
Knowledge of Nextgen or EMA computer programs and applications.
Knowledge of CPT and ICD-10 coding.
Knowledge of managed care, Medicare, and Medicaid guidelines.
Skill in effective personnel management including training staff and delegating duties.
Skill in written and verbal communication.
Ability to work effectively as a team member with physicians and other staff.
Ability to respond timely to changing demands.
Ability to plan, organize, prioritize, and direct the work of others.
Ability to establish and effective working relationships with patients, employees, and the public.
Experience managing patient issues.

Nice To Haves

Certified Medical Assistant is preferred but not required.
Prior dermatology experience is preferred.
Some supervisory experience is preferred.
Prior experience interviewing candidates and determining staffing needs.

Responsibilities

Manage the back-office team for the assigned location, overseeing back-office flow and ensuring providers stay on schedule.
Assist the team on the floor as needed and train/cross-train core staff.
Ensure adherence to all policies and procedures, including instrument cleaning, sterilization, and COVID protocols.
Support the practice manager with back-office employee time off, scheduling adjustments, and coverage.
Coach and mentor the team to foster a strong partnership between back-office and front-office staff.
Maintain daily assignments and task responsibilities for the team weekly, posting them for clear expectations and ensuring staff rotation.
Ensure all prescription refills, EMA tasks, and voicemails are completed by the end of the day.
Monitor staff breaks and payroll system punches.
Communicate with physicians/providers and the front desk regarding patient scheduling, overrides, and add-ons (all walk-ins and overrides require manager and physician approval).
Manage triage and inbound/outbound calls.
Maintain CLIA portal for full compliance.
Partner with the Practice Manager on back-office inventory orders.
Partner with the Practice Manager on annual back-office staff reviews, including timely completion for new hires within 30, 60, and 90 days.
Conduct interviews and determine staffing needs.
Manage patient issues.