Medical Device Team Lead

BioScript Solutions•Mississauga, ON

2d•Onsite

About The Position

Empowering lives, healing hearts, embracing future. Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Medical Device Team Lead to join our Warehouse at BioScript Solutions, where we put our patients first! The ideal candidate is a strong communicator with leadership experience and a commitment to accuracy, collaboration, and continuous improvement.

Requirements

Minimum 2 to 3 years of warehouse, distribution, or logistics experience within a pharmaceutical, healthcare, or medical device environment is required.
Experience working in a GMP-regulated environment is required.
Solid knowledge of GMP requirements, SOPs, and regulated warehouse operational standards.
Proficiency in Business Central or similar ERP/Warehouse Management Systems.
Proficiency in Microsoft Excel and the Microsoft Office suite.
Demonstrated leadership, coaching, and team coordination skills in a fast-paced environment.
Strong understanding of shipping, receiving, inventory control, and warehouse quality processes.
Excellent organizational, communication, and multitasking abilities.
Strong problem-solving skills with the ability to prioritize and manage multiple operational activities simultaneously.
High attention to detail with a consistent focus on quality, compliance, and inventory accuracy.
Ability to work independently while collaborating effectively with cross-functional teams.
Ability to perform physical warehouse duties, including lifting up to 50 lbs
English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

Nice To Haves

Completion of post-secondary education in Supply Chain, Operations, Logistics, Business Administration, or a related field is preferred.
Lean Six Sigma or continuous improvement certification is considered an asset.
Prior experience in a team lead, supervisory support, or people coordination capacity in a fast-paced operational setting is strongly preferred.
Experience handling temperature-sensitive products and regulated inventory is considered an asset.
Knowledge of KPI tracking, reporting, and operational performance metrics is considered an asset.

Responsibilities

Lead daily labour planning and task delegation to ensure efficient workflow across receiving, inventory processing, picking, packing, and shipping operations.
Coordinate and oversee daily warehouse operations for medical devices and healthcare products, ensuring all activities align with SOPs, GMP requirements, and regulatory standards.
Coach, mentor, and support warehouse team members by providing ongoing guidance, performance feedback, and training to build a high-performing operational team.
Manage the onboarding and training of new employees to ensure full compliance with operational procedures, quality standards, and safety requirements.
Oversee incoming shipment verification, including quantity counts, lot numbers, expiry dates, SKU accuracy, damage inspection, and quality compliance checks.
Receive and process inventory accurately within Business Central or other ERP/Warehouse Management Systems, ensuring data integrity and traceability.
Coordinate and verify outbound customer shipments to ensure product accuracy, correct documentation, proper labelling, and adherence to delivery timelines.
Ensure temperature-sensitive and time-sensitive products are handled, packed, stored, and shipped in accordance with applicable SOPs, GMP requirements, and regulatory standards.
Collaborate with internal departments (Warehouse, QA, Procurement, Customer Service) and external partners (carriers, suppliers, clinics) to resolve operational, inventory, shipping, and quality-related issues in a timely manner.
Support inventory control activities including cycle counts, stock investigations, inventory reconciliation, and ongoing maintenance of inventory accuracy.
Monitor and respond to operational emails, customer inquiries, and urgent requests, escalating issues to the Medical Device Supervisor as appropriate.
Maintain accurate and complete operational records and documentation related to inventory, receiving, shipping, and quality processes.
Drive adherence to housekeeping and safety procedures to promote a safe, clean, organized, and professional warehouse environment.
Support continuous improvement initiatives aimed at optimizing warehouse efficiency, inventory accuracy, and service levels.
Serve as backup operational support to the Medical Device Supervisor when required.