Medical Assistant/Secretary-Bemont

Beth Israel Lahey Health • Belmont, CA

21d

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model to BILH Primary Care-Mt. Auburn patients and supports efficient administrative and clinical practice operations. The role involves building empathetic relationships with patients, families, and colleagues; helping coordinate care; and working respectfully with people from different backgrounds. The Medical Assistant assists patients throughout their visits, communicates relevant information to providers, performs medical assisting duties under proper supervision, and contributes to population health efforts through outreach and basic health coaching. The position also involves maintaining medical equipment and supplies, documenting and entering information in the electronic health record, coordinating tests and appointments, verifying insurance requirements, and supporting patient safety and privacy. The position reports to the Practice Manager.

Requirements

• High school diploma or GED.
• 0–1 years of related work experience.
• Demonstrate Medical Assistant competencies within one year of hire.
• Basic computer familiarity and ability to navigate web-based applications.
• Ability to provide patient care to neonatal, youth, young adult, middle-aged, and elderly age groups.
• Ability to meet the role's physical demands, including frequent sitting, walking, standing, bending, twisting, grasping, fine manipulation, pushing, pulling, keyboard use, reaching, and lifting or carrying items.
• Ability to work with close attention to tasks and use judgment to respond to events several times a week.
• Ability to work with required protective equipment and potential exposure to infectious diseases, airborne pathogens, and bloodborne pathogens.

Nice To Haves

• Bachelor's degree in Health Science.
• Medical Assistant certificate or license.
• Certified Nursing Assistant registration.
• EMT Basic certificate or license.
• Phlebotomy certificate.
• Certified Medical Assistant competencies.
• Ability to make decisions using instructions, standard practices, and established procedures.
• Ability to address routine problems by following directions and procedures and identify process improvements.
• Ability to follow general instructions and procedures, with work monitored by a supervisor or manager.
• Clear and effective written communication in English.
• Ability to comprehend and converse in English with staff, patients, families, and external customers.
• Working knowledge of standard concepts, practices, procedures, and policies.
• Ability to collaborate in small teams, offer ideas, identify issues, and respect team members.
• Ability to provide professional, respectful, service-oriented customer service and remain calm in stressful situations.

Responsibilities

• Develop empathetic, long-term relationships with patients, families, and colleagues and contribute to patient, practice, and organizational goals through care team coordination.
• Help patients throughout their visits by supporting timely patient flow, communicating delays, discussing visit reasons, updating medication and allergy lists, reviewing screening questions, and liaising between patients and practice staff.
• Communicate clearly with patients and the care team, including handing off relevant visit information to providers.
• Under proper supervision, perform medical assisting duties such as taking vital signs, height, and weight; performing EKGs and point-of-care testing; phlebotomy; administering immunizations if certified; and assisting with routine procedures.
• Support population health goals through outreach, health coaching, monitoring practice activity, identifying patients with health maintenance or chronic disease management needs, and assisting with data gathering.
• Monitor, order, and maintain medical equipment and supplies; ensure items are clean, sterilized, stocked, and within expiration dates; follow control standards; and maintain unobstructed patient access.
• Use the EHR to queue prescription renewals, add medications for provider review, enter or scribe clinician-directed orders, and accurately document completed visit tasks for billing.
• Schedule diagnostic and laboratory tests and verify patient insurance, prior authorizations, referrals, and pre-certifications.
• Identify OSHA compliance issues, follow patient-safety practices, promptly report adverse events and near misses, and use Patient Health Information only for treatment, payment, and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED