Medical Assistant/Secretary-Bemont

Beth Israel Lahey Health•Belmont, CA

23d•$21 - $28

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model for BILH Primary Care-Mt. Auburn patients and supports efficient administrative and clinical practice operations. The role involves developing empathetic relationships with patients, families, and colleagues; coordinating patient visits and communications; performing medical assisting duties under appropriate supervision; supporting population health efforts; and helping maintain safe, organized clinical operations. The position reports to the Practice Manager. The Medical Assistant assists patients throughout their visits, coordinates communication between patients and providers, performs clinical tasks such as taking vital signs and conducting tests, and documents visit activities in the electronic health record. The role also includes scheduling tests, verifying insurance and authorizations, maintaining equipment and supplies, supporting outreach and health coaching, and following patient safety, OSHA, and patient health information requirements. The position requires high school diploma or GED and 0–1 years of related experience. Medical Assistant competencies must be demonstrated within one year of hire. A bachelor's degree in Health Science, relevant certificates or licenses, and Certified Medical Assistant status are preferred. The job involves regular face-to-face and hands-on patient contact, exposure to infectious diseases and bloodborne pathogens, use of protective equipment, and physical activity including standing and moving for most of the shift. The listed base pay range is $21.00–$28.26 per hour. Staff must be vaccinated against influenza as a condition of employment.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Demonstrate Medical Assistant competencies within one year of hire.
Basic computer familiarity and ability to navigate web-based applications.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English with medical center staff, patients, families, and external customers.
Ability to work collaboratively in small teams and provide professional, respectful, service-oriented customer service.
Ability to provide patient care across the specified age groups: neonatal, youth, young adult, middle age, and elderly.
Ability to perform medium physical work, exerting up to 50 pounds occasionally and/or up to 20 pounds frequently, and to stand or move for most of the shift.
Meet the organization's requirement that staff be vaccinated against influenza as a condition of employment.

Nice To Haves

Bachelor's degree in Health Science.
Medical Assistant license or certificate.
Certified Nursing Assistant registration.
EMT Basic certificate or license.
Phlebotomy certificate.
Certified Medical Assistant.

Responsibilities

Build empathetic, long-term relationships with patients, families, and colleagues and contribute to patient, practice, and organizational goals through care-team coordination.
Support patients throughout visits by facilitating timely flow, communicating delays, discussing visit reasons, updating medication and allergy lists, reviewing screening questions, and coordinating with practice staff.
Provide clear hand-offs to providers, including the reason for the visit, abnormal vital signs, and relevant patient information.
Perform medical assisting duties under proper supervision, including taking vital signs, height, and weight; performing EKGs and point-of-care testing; phlebotomy; administering immunizations when certified; and assisting with routine procedures.
Support population health goals through outreach and health coaching; monitor practice activity; identify and contact patients with health maintenance or chronic disease management needs; and assist with data gathering and basic health coaching.
Monitor, order, and maintain medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates; follow control standards and keep patient access areas unobstructed.
Use the electronic health record to queue prescription renewals and add medications for provider review; enter or scribe clinician-directed orders; and accurately document completed tasks for billing.
Schedule diagnostic and laboratory tests and make reasonable efforts to accommodate patient and provider needs.
Verify patient insurance and manage prior authorizations, referrals, and pre-certifications.
Identify OSHA compliance issues, follow patient safety practices, promptly report adverse events and near misses, and use patient health information only for treatment, payment, and operations purposes.