Medical Assistant RPM Care Support
About The Position
First Coast Cardiovascular Institute is seeking a Medical Assistant for their Jacksonville location. They are dedicated to providing the highest quality cardiovascular care and are looking for an individual that is skilled, motivated, and enjoys being part of an excellent team. Medical Assistants are primarily responsible for taking patients back to exam rooms and preparing them for their doctor’s visits. Responsibilities also include EKGs, BP checks and medication reconciliation. Other assignments include stocking rooms, scanning records, preparing/screening telehealth visits etc. They are looking for a team player that makes patients care their priority with a positive outlook.
Requirements
- High school diploma or equivalent required
- Completion of an accredited Medical Assistant program required.
- A minimum of 5 years of experience as a medical assistant is required
- Minimum 2-3 years of hands-on experience in a cardiovascular or cardiology care setting (REQUIRED)
- Strong understanding of cardiovascular conditions such as hypertension, heart failure, coronary artery disease, and arrhythmias
- Proficiency with Electronic Health Records (EHR) and telehealth or RPM platforms
- Excellent verbal communication skills with comfort managing high-volume phone outreach
- Knowledge of HIPAA, healthcare compliance, and clinical documentation standards
Responsibilities
- Perform outbound and inbound phone-based patient outreach for RPM and chronic cardiovascular care programs
- Monitor and review RPM data (e.g., blood pressure, heart rate, weight) and identify trends or abnormal values
- Escalate clinical concerns to the Advanced Practice Providers (APPs) or physicians per established cardiovascular care protocols
- Educate patients on cardiovascular disease management, medication adherence, lifestyle modifications, and RPM device usage
- Conduct routine follow-ups to assess symptoms, adherence, and care plan effectiveness
- Document all patient interactions, monitoring data, and care coordination activities accurately in the EHR and RPM Platform.
- Collaborate with physicians, APPs, care managers, and quality teams to ensure coordinated care delivery
- Assist with Quality Department programs, including care gap outreach, quality measure support, and data collection
- Provide education and support to caregivers to enhance chronic cardiovascular disease management
- Maintain compliance with HIPAA, RPM billing workflows, and organizational policies
Benefits
- 401(k)
- Dental insurance
- Company Paid Disability Insurance
- Health insurance
- Company Paid Life insurance
- Paid time off
- Vision insurance
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
