Medical Assistant Receptionist

McLaren Health Care•Lansing, MI

About The Position

Under general supervision and in accordance with established policies and procedures, the Medical Assistant Receptionist supports patient examinations and treatment by performing or assisting with medical procedures and tests, including taking vital signs, administering injections, and performing venipuncture. The role also provides customer service by greeting patients, answering and directing phone calls, and handling patient registration, appointment scheduling, insurance verification, payment collection, and financial transaction records across physician practices. The position works collaboratively with providers and staff to prepare patients, exam rooms, supplies, equipment, and medical records; collect patient histories; document care; carry out directed procedures and tests; and support continuity of care. It also performs clerical and billing-related duties, including maintaining records, processing forms, coding encounters as appropriate, scheduling follow-up, and completing end-of-shift reports. The role requires confidentiality, effective communication, adherence to infection-control and safety guidelines, and regular, punctual attendance.

Requirements

High school diploma or equivalent and six months of experience as a medical assistant; or a high school diploma or equivalent and completion of a medical assistant, emergency medical technician, nurse assistant, licensed practical nurse, or armed services medic program.

Nice To Haves

Certified Medical Assistant.
American Heart Association (AHA) BLS Certification; may be required at management discretion.
Electronic medical record experience.
Experience with insurance billing procedures.
One year of experience working in a medical office with multiple providers.
Previous experience working in a medical office of the same specialty.

Responsibilities

Respond promptly, professionally, and courteously to customers and communicate effectively with patients, families, and staff.
Contribute to continuous quality improvement efforts.
Prepare examining rooms, turn on computer terminals, stock supplies, and organize forms.
Work with providers to collect patient histories and prepare patients, equipment, and supplies for visits.
Document interventions, patient and family responses, medications, vital signs, and other relevant information in patient charts or computer systems.
Perform or assist with EKGs, PFTs, immunizations, medication administration, blood draws, and other procedures as directed.
Obtain approval for prescriptions and phone them in as directed; complete laboratory slips and referral forms as directed.
Assist with routine procedures for gynecological exams, physicals, and office visits.
Take and return patient telephone messages and provide information as requested or directed.
Collaborate with staff to ensure continuity of care and escort or assist patients to exam rooms and onto or off exam tables as needed.
Address age-specific needs of the population served according to departmental standards.
Register arriving patients and ensure demographic and insurance information is current and accurate.
Code diagnoses and procedures as appropriate based on the provider's completed daily encounter form.
Scan, file, and process medical records; retrieve and prepare records for visits and other practice needs.
Collect co-payments, deductibles, and other appropriate fees before patients depart.
Schedule appointments, make follow-up calls, and send appointment reminder cards.
Run necessary reports and complete end-of-shift sign-off procedures.
Maintain current knowledge of insurance and coding information and develop knowledge of billing systems, scheduling, and collections.
Receive, document, and deliver telephone and other verbal messages promptly and professionally according to practice guidelines.
Serve as a primary information resource for clerical aspects of office operations.
Organize time and prioritize effectively while maintaining strict confidentiality of patient information.
Maintain regular and punctual attendance and follow infection-control, safety, and accreditation standards.
Perform other related duties as assigned.