Medical Assistant/Phlebotomist

One Medical • Glendale, AZ

4d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. The company provides in-office and 24/7 virtual care, on-site labs, and preventive, chronic, acute, and mental health care programs. One Medical joined Amazon in February 2023.

The Medical Assistant/Phlebotomist, internally known as a Health Navigator, works at an office serving a Senior Health member population (age 65+). This role is an integral part of a primary care team supporting patients with preventive, chronic, and acute care needs. The Health Navigator builds trusting, supportive, and collaborative relationships with patients and their families, advocates for patients, helps remove barriers to care, and supports an exceptional in-office patient experience. The role is comparable to a Medical Assistant position, with an emphasis on empathetic, human-centered care and collaboration with the integrated primary care team.

This is a full-time, 40-hour-per-week role based in One Medical’s Glendale, Colorado office. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The base pay is $23.00 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Gather relevant information about patients’ health and healthcare experiences while rooming patients, taking vital signs, administering point-of-care testing, and performing standard age- and condition-appropriate screening assessments.
• Coordinate post-visit care by scheduling specialist appointments, coordinating referrals, and sharing information with patients’ internal and external care teams.
• Collaborate with providers to monitor a panel of patients and determine whether they are up to date on preventive measures.
• Support daily primary care practice operations, including answering phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
• Help provide patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
• Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
• Perform other job-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed