Medical Assistant / Phlebotomist

Any Lab Test Now Alliance•Cedar Hill, TX

23h

About The Position

The Medical Assistant / Phlebotomist is a highly customer-facing role combining clinical care, customer service, consultative sales, and day-to-day responsibility for operating the location. The role provides phlebotomy, injections, specimen collection and processing, and other authorized clinical services while helping customers understand testing and wellness options and ensuring their experience is comfortable and professional. Team members also take ownership of location operations, including opening and closing the facility, maintaining a clean and welcoming environment, monitoring inventory, restocking supplies, and completing routine administrative and operational tasks. The position requires confidence with blood draws, strong interpersonal skills, attention to detail, and the ability to work independently with limited supervision. This is an independently owned and operated franchise location; hiring decisions are made by the franchisee.

Requirements

Medical Assistant or Phlebotomy certification.
At least 1 year of frequent, hands-on phlebotomy experience.
Strong venipuncture skills and confidence working with a variety of patients.
Exceptional interpersonal and customer-service skills.
Comfort discussing services, making recommendations, and participating in consultative sales.
Strong attention to detail and follow-through.
Dependability, self-direction, and comfort working with limited supervision.
Ability to prioritize multiple clinical, customer-service, and operational responsibilities.
Ability to work efficiently in a fast-paced environment.
Reliable transportation and willingness to work at multiple locations when needed.
Flexible availability, including weekends.

Nice To Haves

Bilingual in English and Spanish; candidates with this ability are strongly preferred.
Previous experience in hospitality, restaurants, upscale retail, hotels, or another high-touch customer-service environment.
Experience combining healthcare and hospitality.
Experience as a restaurant server, bartender, hotel professional, retail sales associate, or in another service-focused environment.

Responsibilities

Perform frequent venipuncture confidently, accurately, and with excellent bedside manner.
Administer injections and perform other authorized clinical services.
Greet customers warmly and create a comfortable, professional experience.
Learn the menu of laboratory, DNA, toxicology, and wellness services.
Ask appropriate questions to understand customer needs, explain testing options, and make appropriate recommendations.
Provide consultative sales without creating a high-pressure customer experience.
Prepare customers for specimen collection and explain procedures clearly.
Enter orders accurately and maintain complete patient documentation.
Process, label, package, and prepare specimens according to established procedures.
Ensure test results and other customer communications are handled accurately and promptly.
Take ownership of day-to-day location operations, including opening and closing the facility.
Maintain a clean, organized, professional, and welcoming facility.
Monitor inventory, restock supplies, and identify items that need to be ordered.
Complete routine operational and administrative tasks needed to keep the location running smoothly.
Work independently and use good judgment in customer, clinical, and operational situations.
Support other company locations as needed.