Medical Assistant/PSA Plano

SPINE TEAM TEXAS MANAGEMENT COMPANY•Plano, TX

3d•Onsite

About The Position

The Medical Assistant/Patient Service Associate works as an MA or PSA on a varying schedule throughout each week and must comply with HIPAA regulations. The position supports the mission of Spine Team Texas and provides assistance to physicians, medical staff, patients, and clinic visitors. As a Medical Assistant, the role supports physicians and medical staff, helps maintain appropriate and timely patient flow, and provides timely support to staff and patients. Duties include maintaining clinic rooms, pods, and medicines; providing customer service by phone and in person; taking vital signs; explaining prescriptions and general visits; escorting patients to appropriate clinic areas; and providing accurate information to authorized individuals. Additional duties may be assigned by the Spine Team Texas Director of Compliance or a member of the Medical Staff. As a Patient Service Associate, the role assists patients and checks them in upon arrival and out when they leave. It provides patient documentation forms and information, handles charges and payments, reconciles them accurately each day, and assists patients in the lobby. The position requires high-quality customer service and compliance with confidentiality and HIPAA regulations.

Requirements

High school graduate or equivalent.
Maintain a high level of customer service.
Excellent written and oral communication skills.
Excellent time-management skills.
Excellent organizational ability.
Ability to plan and execute work projects.
Ability to work productively independently or with others.
Proficiency communicating in English, both verbally and in writing.
Ability to add, subtract, and accurately total charges and payments.
Attention to detail.
Computer skills and data-entry ability.
Comply with HIPAA regulations.

Nice To Haves

Medical Assistant certification preferred.
Two years of customer service experience preferred.

Responsibilities

Assist physicians and medical staff in the clinic.
Help ensure appropriate and timely patient flow and provide efficient support to medical staff and patients.
Maintain clinic rooms, pods, and medicines.
Provide customer service by phone and in person.
Provide patient care by taking vital signs, explaining prescriptions and general visits, and escorting patients to appropriate clinic areas.
Provide accurate and appropriate information to authorized individuals in a timely manner.
Check patients in upon arrival and out when they leave the facility.
Provide patient documentation forms and information, including demographic, financial, and insurance forms.
Process charges and payments and accurately reconcile them daily.
Assist patients in the lobby with their needs.
Comply with HIPAA and confidentiality regulations.
Perform other duties as required by the Spine Team Texas Director of Compliance or a member of the Medical Staff.