Medical Assistant – Patient Outreach Coordinator (Part-Time, Senior Living, LA)

Shapely•Los Angeles, CA

12d•Onsite

About The Position

Shapely is hiring a part-time Medical Assistant – Patient Outreach Coordinator to support its weight-management and chronic-disease care services in senior living communities throughout Los Angeles. The role is in person at partner communities at least two days per week. The coordinator will represent Shapely in the communities, enroll residents, help them access virtual care, set up remote patient monitoring devices, and develop relationships with residents and community staff. The position works closely with Shapely providers and support staff and may transition to full-time work as the company grows.

Requirements

Must live in Los Angeles or be able to commute to Los Angeles-area communities at least two days per week.
Available for part-time work of 16–24 hours per week; the role may transition to full-time work of 40 hours per week.
Comfortable setting up devices, installing the company app, running video visits, and explaining technology to patients who may not be tech-savvy.
Warm, patient, and outgoing, with the ability to build trust quickly with patients and community staff.
Organized and reliable, with the ability to handle enrollment paperwork and insurance details accurately.
Valid driver’s license and reliable transportation.

Nice To Haves

Certified Nursing Assistant, Medical Assistant, licensed vocational nurse, or other healthcare exposure.
Experience working with residents in senior living communities.
Familiarity with insurance verification and patient intake.
Experience working with older adults or residential communities.

Responsibilities

Educate residents about Shapely’s services and encourage them to meet with a registered dietitian.
Guide new patients through program enrollment, including providing insurance details, scheduling appointments, and completing intake forms.
Set up and support video visits between patients and their Shapely doctor.
Work with the support team to resolve questions, follow-ups, and billing inquiries.
Set up remote patient monitoring devices, beginning with connected scales, and teach patients how to use them.
Visit partner communities in person to meet with resident directors and residents.
Introduce residents to Shapely, answer questions, and build interest in the program.
Check in regularly with residents and community leaders to ensure they feel heard and well cared for.