Medical Assistant/Patient Care Coordinator (Outpatient), Full-time, Day Shift

Adventist Health•Simi Valley, CA

15h

About The Position

Adventist Health Simi Valley is hiring a Medical Assistant/Patient Care Coordinator for its outpatient setting. Under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner, or nurse midwife, the role performs routine, non-invasive technical support services and provides clerical and patient-coordination support. Duties include greeting and directing visitors, scheduling appointments, collecting patient demographic, billing, and insurance information, and supporting clinic operations.

Requirements

High school education, GED, or equivalent is required.
Basic Life Support (BLS) Health Care Provider certification from an approved vendor per Adventist Health policy is required.
AHA-BLS or ARC-BLS is required for the facility.
Associates must receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or an equivalent combination of licensure and experience is preferred.
Successful completion of audiometry and vision training, or a CHDP certificate, is preferred.
Phlebotomy certificate is preferred.

Responsibilities

Set up exam rooms and check in and admit patients.
Maintain a patient recall system, including continuity-of-care tracking for lab tests, referrals, and transfers.
Obtain vital signs and report significant findings and pertinent observations to the clinic physician.
Perform venipunctures, audiometry, and vision testing as ordered.
Answer phones, take messages, and direct calls to the appropriate person.
Pull charts; process encounter forms; verify and update insurance and patient information in the computer; and copy or scan insurance information for clinic registration.
Prepare charts with the forms needed to complete visits and perform departmental filing.
Order and maintain an adequate inventory of office supplies and equipment.
Determine patients’ insurance status and range of benefits; identify and collect copayments and applicable service limits.
Prepare and complete referrals, obtain authorizations, and assist patients and physicians with referral coordination as ordered.
Forward required information, charts, records, documents, and films as requested; request previous patient records as needed.
Maintain department records, reports, and statistics, and provide appropriate forms to billing and other departments.
Inform patients about examination preparations and remind them when confirming appointments.
Digitize films from prior studies, receive payments from attorneys for copying films or creating CDs, and coordinate film storage in the assigned area.
Assist with scheduling appointments and making reservations for departmental needs, including classes, programs, and in-services.
Keep waiting rooms neat, clean, and organized, and communicate with people waiting.
Monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain departmental quality standards.
Compile information for reports, manuals, handouts, and meetings as needed.
Perform other job-related duties as assigned.