Medical Assistant/Patient Care Coordinator (Outpatient), Full-time, Day Shift

Adventist Health•Simi Valley, CA

1d•$25 - $30

About The Position

Performs non-invasive, routine technical support services under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner, or nurse midwife. Greets and directs visitors and provides clerical support, including data entry, obtaining patient signatures on necessary documents and consent forms, filing, and answering phones. Schedules patient appointments and obtains billing, insurance, and other demographic information. The role supports outpatient clinic operations by preparing exam rooms and patient charts, checking in and admitting patients, obtaining vital signs, reporting significant findings, and performing ordered venipunctures, audiometry, and vision testing. The position also coordinates referrals and records, verifies insurance and benefits, collects co-payments, maintains department records and supplies, and helps keep waiting areas neat and organized. Additional job-related duties may be assigned.

Requirements

High school education, GED, or equivalent is required.
Basic Life Support (BLS) Health Care Provider certification from an approved vendor per Adventist Health policy is required.
AHA-BLS or ARC-BLS is required for the facility.
All required vaccinations are a condition of employment and are required annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent combination of licensure and experience is preferred.
Successful completion of audiometry and vision training, or a CHDP certificate within six months of hire, is preferred.
Phlebotomy certificate is preferred.

Responsibilities

Set up exam rooms and check in patients.
Maintain a patient recall system, including a continuity-of-care log for lab tests, referrals, and transfers.
Obtain vital signs and report significant findings and pertinent patient observations to the clinic physician.
Perform venipunctures, audiometry, and vision testing as ordered.
Answer phones, take messages, and direct calls to the appropriate person.
Admit patients into the clinic; pull charts; process encounter forms; verify insurance and patient information in the computer; update records; and copy or scan insurance information for registration.
Prepare charts with the forms needed to complete visits and perform departmental filing.
Order and maintain adequate inventory of office supplies and equipment.
Identify patients’ insurance status and benefits, collect co-payments, and identify service limits.
Prepare and complete referrals, obtain authorizations, and assist patients and physicians with referral coordination as ordered.
Forward required information, charts, records, documents, and films as requested; request prior patient records as needed; maintain department records, reports, and statistics; and provide forms to billing and other departments.
Inform patients about examination preparations and remind them when confirming appointments.
Obtain billing, insurance, and demographic information.
Digitize films from prior studies, receive attorney payments for copying films or creating CDs, and coordinate film storage.
Assist with scheduling appointments and making reservations for departmental classes, programs, and in-services.
Keep waiting rooms neat, clean, and organized; communicate with people waiting; and monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain department quality standards.
Compile information for reports, manuals, handouts, and meetings as needed.
Perform other job-related duties as assigned.