Medical Assistant/Medical Front Office

NextCare•Tucson, AZ

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team environment. The position supports patient care in the back office and may also support front-office reception, depending on clinic staffing and business needs. The Medical Assistant helps maintain efficient clinic operations and patient flow while treating patients with respect and dignity. Under the direct supervision of a provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, and direct patient care; administers medications according to provider direction and policy; performs blood draws and may collect urine specimens, including for employer drug screens; and may perform splinting, casting, physicals, ear lavage, wound care, and oxygen administration. The position also requires prompt reporting of unusual patient occurrences and safety concerns, adherence to laboratory and clinical accreditation policies, and proficiency with EMR/EHR systems. Additional laboratory duties may include moderate-complexity testing in authorized disciplines; instrument calibration and quality-control documentation; maintaining inspection-ready logs; completing competency assessments and proficiency testing; processing specimens and entering results in the laboratory information system; and promptly notifying the attending Texas healthcare provider of critical results. When assigned to front-office reception, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Other duties may be assigned under company policy.

Requirements

Minimum high school diploma or GED, subject to the stated Arizona and all-other-states education rules.
Completion of an approved (accredited) Medical Assistant training program; or completion of a non-accredited/unapproved Medical Assistant training program and a national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
For roles outside Arizona, a person with an unapproved Medical Assistant training program may alternatively qualify with at least one year of Medical Assistant employment after program completion or verifiable experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
For education verification, candidates outside Arizona may be asked for a diploma at offer; official transcripts may be requested if education cannot be verified through the pre-employment background process.
Proficiency with EMR/EHR systems.
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.

Responsibilities

Assist providers with examinations, including taking patient vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction while following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, potentially including employer drug screens.
May perform splinting and casting.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use EMR/EHR systems proficiently.
Perform other related duties assigned or described by company policy.
Perform moderate-complexity clinical testing in authorized disciplines in accordance with the laboratory's COLA-approved SOP manual, if assigned laboratory responsibilities.
Complete and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results, if assigned laboratory responsibilities.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities, if assigned laboratory responsibilities.
Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements, if assigned laboratory responsibilities.
Complete and document blind proficiency-testing samples like patient specimens while adhering to anti-commingling regulations, if assigned laboratory responsibilities.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System, if assigned laboratory responsibilities.
Recognize critical, life-threatening results and follow immediate notification protocols with the attending Texas healthcare provider, if assigned laboratory responsibilities.
When supporting front-office reception, inform patients and families about wait times, monitor patient flow, and process discharges by preparing charges, collecting payments, obtaining signatures, and issuing receipts.
Support customer service and help ensure the clinic and reception area operate smoothly and patient flow is optimal.
Remain cross-trained and be available for assignment to front-office, back-office, or both functions according to staffing and business needs.