Medical Assistant/ LPN

Trinity Health•Central City, IA

1d•Onsite

About The Position

This role encompasses a wide range of duties for a Medical Assistant or LPN, potentially spanning direct patient care, reception, surgery scheduling, referral coordination, and laboratory testing. Key responsibilities include recognizing and responding to urgent patient needs, managing electronic medical records, facilitating communication among healthcare team members, and educating patients and families on treatment plans. The position involves assisting with various medical procedures and diagnostic equipment, maintaining aseptic techniques, and ensuring accurate documentation. Additionally, the role requires adherence to payor regulations and scope of license/certification. The individual will also be responsible for maintaining patient flow, verifying demographics and insurance, coordinating physician schedules, processing referrals, and performing laboratory tests while adhering to regulatory compliance and quality control. Cross-coverage in other clinic areas and participation in Performance Improvement projects are also expected.

Requirements

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
Certified Medical Assistant (CMA) certification or Registered Medical Assistant (RMA) certification must be obtained within first year of employment and maintained thereafter.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Nice To Haves

Clinic/physician office experience preferred.

Responsibilities

Demonstrates ability to recognize urgent/emergent needs of patients and initiate appropriate emergency procedures as needed.
Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.
Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).
Acts to facilitate interdisciplinary communication.
Utilizes other members of the health care team in assessing the patient and analyzes patient data.
Assesses learning needs of the patient and significant others.
Gives accurate and complete information to patient and family.
Evaluates patient and family understanding of treatment plan and/or instructions.
Assists with a variety of procedures, exams and/or operation of diagnostic equipment as assigned (i.e. EKG, spirometry, tympanometry, etc.).
Maintains appropriate aseptic technique for preparation, procedures and medications administered.
Accurately documents all patient interactions in electronic medical record.
Reports results and pertinent information to patients and health care team members.
Functions according to limitations or scope of license or certification.
Performs basic medical assistant functions (vitals, rooming, assist with procedures, immunizations, medication injections etc), under direction and supervision of provider.
Maintains professional appearance of patient exam and procedure rooms.
Maintains supplies in assigned area.
Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.
Assures the conveyance of accurate and complete messages to appropriate personnel.
Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit.
Demonstrates functional knowledge of third party payers.
Familiar with ICD-9/10 coding and CPT coding.
Coordinates physician surgery schedules between OR and office.
Proficient in computer and internet skills to access payers websites, perform surgery scheduling on multiple systems, verify patient eligibility for benefits, and to obtain surgery pre-certifications.
Provides appropriate pre- and post-surgery information, organization of surgery scheduling management.
Meets with patients both in person and by phone and is the point person in their coordination of care.
Works closely with insurance companies and makes referrals according to their guidelines and policies.
Coordinates referrals with other provider’s offices in a timely manner.
Implements and follows a tracking system for all referrals.
Processes requests for physical forms/immunization forms for parents, daycares, and schools as time allows.
Performs laboratory testing (including phlebotomy and a variety of routine and/or automated tests), and maintains records of tests performed and results received.
Reports results and pertinent information to patient and health care team members.
Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in operation of lab).
Responsible for quality control and proficiency testing appropriate for the testing performed ensuring that levels are maintained throughout the entire testing procedure from the initial quality control, throughout testing, and reporting of test results.
Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications.
Coordinates a variety of procedures, exams and diagnostic equipment.
Work includes cross coverage in other clinic areas as team needs.
Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
Participates in Performance Improvement projects.