Medical Assistant Lead

Riverland Community Health•Saint Paul, MN

56d•$24 - $36•Onsite

About The Position

Riverland Community Health (RCH), a Federally-Qualified Health Center in St. Paul, provides community-based family practice care along with integrated mental health, dental, social work, and other services. The Medical Assistant Lead facilitates patient care by delivering timely, quality health services and supports clinic operations, including staffing schedules, vaccine and medical inventory, and clinic and community events. The role provides clinical and administrative support to medical staff, prepares and rooms patients, performs routine diagnostic procedures, administers medications and vaccinations as ordered, coordinates referrals and appointments, and helps maintain a clean, stocked, and safe clinical environment. It also has lead duties, including training Medical Assistants, helping with competencies and huddles, monitoring inventory and assignments, and serving as a resource for clinical support staff.

Requirements

Successful completion of an accredited Medical Assistant, EMT, or LPN degree program.
At least three years of high-level administrative clinical work.
BLS certification.
Ability to use customer-service skills to positively affect the care experience of patients, external customers, and internal service partners.
Ability to collaborate on projects, identify problems, and solve and resolve them.
Ability to demonstrate initiative and work with appropriate site management team members.
Sound judgment and decision-making abilities.
Ability to prepare and maintain detailed records, files, reports, and correspondence.
Ability to establish and maintain effective communication.
Ability to perform the job in accordance with RCH’s Standards of Business Conduct, including requirements concerning compliance, ethics, integrity, confidentiality, protection of assets, and avoidance of conflicts of interest and inappropriate business relationships.

Nice To Haves

Bachelor’s degree.
Previous clinical experience.
Registered Medical Assistant or Certified Medical Assistant credential.
Minnesota LPN license.
EMT license.

Responsibilities

Work with medical staff to support clinical procedures, contact and follow up with patients, and maintain procedure files and policies.
Room patients by taking vital signs and histories and preparing patients and equipment for provider visits.
Collect specimens and perform routine diagnostic procedures, including EKGs, audiograms, vision and hearing screenings, ear irrigations, TB skin tests, and spirometry; assist with minor surgery and other procedures.
Administer medications and vaccinations according to provider orders.
Receive patient phone calls and take messages for providers.
Fax and mail correspondence for providers and/or the charge nurse.
Coordinate referrals to outside providers and schedule outside appointments.
Complete pre-visit planning to obtain necessary information and reports for provider review.
Stock and clean patient rooms daily; clean and sterilize equipment and instruments according to infection-control procedures.
Report maintenance and cleaning service issues to the manager.
Facilitate the relationship between patients and providers and coordinate care with patients, families, and outside agencies.
Resolve service problems promptly and professionally with appropriate clinic staff, and alert patients to provider changes or schedule delays.
Help the Clinic Manager complete yearly competencies and train other Medical Assistants.
Assist with morning Support Staff Huddles and engage in clinic and community events.
Maintain clinic medical inventory and MAR inventory; monitor temperature-tracking binders and weekly assignments.
Back up the Clinic Support Staff Supervisor on schedules, call-ins, intranet tasks, and related duties.
Attend assigned meetings, serve as a resource for MA/LPN/EMT questions, assist the Clinic Manager with delegated tasks, and perform other assigned duties.