Medical Assistant Lead

Mass General Brigham•Foxborough, MA

13h•Onsite

About The Position

The Medical Assistant Lead is a vital member of the care team who provides leadership and oversight of clinical operations and Medical Assistant staff at the assigned site or department under the direction of the Practice Manager. Along with performing Medical Assistant duties, the Lead serves as a role model and resource for site staff and acts as a liaison among clinical staff, the Practice Manager, and the Medical Director or Physicians. The position facilitates office-wide communication, coordinates new clinical initiatives, and helps resolve clinical issues to improve operational efficiency. This role requires patient care and is onsite at 20 Patriot Place, with a 40-hour workweek on the day shift. The Lead assists with complex office-based procedures and clinical quality-control programs, supports and guides the Medical Assistant team, coordinates patient flow, and participates in hiring, onboarding, competency assessment, and performance feedback. The position requires a high school diploma or equivalent, a Certified Medical Assistant credential, and 3–5 years of experience as a Medical Assistant. Basic Life Support certification is preferred.

Requirements

High school diploma or equivalent.
Certified Medical Assistant credential from an accepted issuer.
3–5 years of experience as a Medical Assistant, with demonstrated proficiency in clinical and administrative tasks.
Strong leadership and team-management skills.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to take vital signs and manual blood pressure readings and collect blood samples and other specimens.
Excellent written and verbal interpersonal and communication skills.
Attention to detail and strong organizational abilities.
Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
Knowledge of HIPAA and other privacy and security regulations.

Nice To Haves

Basic Life Support (BLS) certification.

Responsibilities

Assist with complex office-based procedures and provide clinical oversight for quality-control programs.
Provide leadership to the Medical Assistant team, including training, mentoring, and performance guidance.
Assign tasks and responsibilities to team members to distribute workload and use resources effectively.
Foster a positive, collaborative team environment that promotes teamwork and professional growth.
Coordinate patient flow to support timely and efficient care delivery.
Assist with patient intake, including obtaining medical history and vital signs and preparing patients for examination.
Participate in interviews for new Medical Assistants.
Serve as a preceptor for new hires or students.
Supervise clinic support staff and create coverage schedules for the Medical Assistant team.
Assist with competency assessments for other Medical Assistants and provide input on performance evaluations.
Perform Medical Assistant duties and act as a liaison among clinical staff, the Practice Manager, and the Medical Director or Physicians.
Facilitate office-wide communication, coordinate new clinical initiatives, and help resolve clinical issues.