Medical Assistant Lead

Concentra•Swedesboro, NJ

5h•$21 - $27

About The Position

The Lead Medical Support Specialist provides work leadership to a team of Medical Support Specialists under the direction of the Center Operation Director, helping ensure clinical care is performed in accordance with policies and procedures and that patients receive exceptional service. The role completes or delegates team tasks, supports patient flow, performs routine medical and testing procedures under the direct supervision of the treating clinician, and assists with other facility functions such as registration and referral management. The position combines clinical support with team leadership. It includes assisting clinicians and patients, maintaining equipment and supplies, supporting accurate documentation and safe testing, coordinating staff duties, and facilitating training. Duties and responsibilities may change at any time with or without notice.

Requirements

Medical Assistant certification from an accredited school, with credentials valid in the state of employment in accordance with state requirements and applicable regulations, or military medical specialist status with current Medical Assistant credentials meeting those requirements.
Drug Screen Collection, Breath Alcohol, and Hair and Oral Fluids Collection certifications.
At least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally with people.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees and leadership.
Demonstrated computer skills.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform requested ancillary tests and procedures, including vaccines and injections, phlebotomy, pulmonary function tests, audiograms, and respirator fit testing.
Perform rapid screening tests, such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment, and perform routine medical procedures as ordered by the treating clinician.
Triage emergent patients as needed; prepare and assist clinicians with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Perform quality assurance activities on equipment, medical devices, and testing processes.
Maintain supplies; clean rooms and equipment; and stock examination rooms.
Maintain and operate medical devices and equipment, including calibration and recordkeeping in accordance with policy and procedures.
Notify leadership promptly about malfunctioning equipment, needed supplies, or facility operating issues.
Assist center leadership with patient flow and volume, and keep patients informed about expected wait times.
Complete front- and back-office clerical tasks related to patient care and recordkeeping, ensuring accurate documentation.
Cross-train to perform Patient Service Specialist duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line phone system, and distributing employer results or paperwork.
Follow HIPAA guidelines and safety rules; attend required staff meetings or huddles and participate in required initial and ongoing training.
Help maintain a neat, clean, and orderly facility.
Perform Human Performance Evaluations under the direction of a certified clinician or therapist.
Assign duties and responsibilities to Medical Support Specialist staff while monitoring patient flow.
Maintain medical equipment and devices and coordinate maintenance as needed.
Ensure daily, weekly, and monthly equipment maintenance and quality-control and quality-assurance activities are performed to support safe and accurate testing and treatment.
Ensure appropriate stocking of supplies, equipment, medications, and testing and treatment equipment.
Facilitate applicable training, including monthly clinical competency training for Medical Support Specialist staff.