Medical Assistant Lead
About The Position
The Medical Assistant Lead provides day-to-day leadership, coordination, and support for the Medical Assistant team while continuing to provide direct patient care and clinical support. The role serves as a clinical resource and mentor by reinforcing standardized workflows, supporting onboarding and training, promoting adherence to clinical protocols, and helping resolve routine workflow or patient care support issues. The Medical Assistant Lead partners with providers, the Practice Manager, Medical Assistant Field Trainers, and other clinic leaders to support efficient clinic operations, virtual and in-person care delivery, quality improvement, patient experience, staff development, and consistent implementation of organizational policies, procedures, and best practices. The position combines clinical leadership and direct patient care responsibilities to support operational excellence, staff development, quality outcomes, and an exceptional patient experience.
Requirements
- High School Diploma or GED.
- Completion of a Medical Assistant Training Program.
- At least 6 years of experience in an ambulatory or outpatient healthcare environment, such as a physician practice, urgent care, or primary care setting.
- Upon hire, hold one of the following certifications: National Certified Medical Assistant (NCMA) – NCCT; Registered Medical Assistant (RMA) – American Medical Technologists (AMT); or Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA).
- Excellent written, verbal, and interpersonal communication skills.
- Expert knowledge of medical terminology, clinical procedures, infection prevention practices, and documentation requirements.
- Expert knowledge of EMR/EHR systems and healthcare technology tools.
- Ability to prioritize work and manage multiple responsibilities in a fast-paced healthcare environment.
- Strong problem-solving skills, sound judgment, and ability to resolve problems effectively.
- Advanced ability to provide day-to-day guidance, coaching, mentoring, and training support.
- Ability to stand, walk, bend, lift, and assist patients as required during patient care activities.
- Ability to use standard clinical equipment and technology, including EHR systems and virtual care platforms.
- Ability to manage multiple priorities while maintaining patient care, safety, and service standards.
Nice To Haves
- Bilingual in English and Spanish.
- Care coordination experience.
- Previous experience as a Lead Medical Assistant, Senior Medical Assistant, Medical Assistant Trainer, or informal team resource.
- Experience supporting quality improvement initiatives, clinical workflow optimization, audits, or implementation of new clinical processes.
- Experience supporting multiple providers and managing competing priorities.
- Experience supporting virtual care, telephonic outreach, patient follow-up, care gap closure, or remote patient support workflows.
Responsibilities
- Coordinate daily workflows, patient flow, coverage needs, virtual care support, and care coordination activities for Medical Assistants.
- Provide day-to-day guidance, coaching, mentoring, and workflow support to Medical Assistants; lead onboarding and orientation activities and reinforce training.
- Escalate employee performance, attendance, conduct, staffing, and complex operational concerns to the Practice Manager as appropriate.
- Serve as a clinical and virtual care resource by answering questions, supporting problem resolution, and reinforcing workflows, clinical protocols, documentation standards, patient communication practices, and training initiatives.
- Support quality, compliance, and operational improvement activities by monitoring adherence to infection prevention standards, OSHA, CLIA, HIPAA, documentation, safety, and organizational requirements.
- Assist with audits, identify workflow barriers, recommend process improvements, and support implementation of new workflows, technology, and organizational initiatives.
- Prepare patients for examinations and obtain vital signs, height and weight measurements, medical histories, medication reconciliation, allergy review, chief complaints, pain assessments, current symptoms, and other provider-requested information.
- Document patient information accurately in the EHR and support timely patient follow-up.
- Perform or assist with clinical procedures and delegated tasks within scope of practice, including specimen collection, point-of-care and waived laboratory testing, quality control, injections, vaccines, medication administration, EKGs, wound care, PAP smears, and prescription refills per protocol.
- Provide patient-centered care, virtual care support, and age-specific education; address patient questions within scope, coordinate patient communications and care, support remote patient functions, and provide discharge instructions and follow-up care.
- Escalate clinical concerns to providers when appropriate.
- Maintain examination rooms, clinical supplies, equipment, patient care areas, and clinic readiness standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
