Medical Assistant Lead - Boise Latah

Terry Reilly Health Services•Boise, ID

About The Position

The Medical Assistant Lead coordinates and supports a team of medical assistants, providing instruction, training, and coordination to help ensure smooth processes. Under general supervision and in accordance with department policies, procedures, care protocols, and provider orders, the role works within the Patient Centered Medical Home model to analyze patient health information, identify care needs, and coordinate continuity of care. The position oversees proactive care coordination and tracking for patients with chronic conditions and helps identify wellness and preventive services for clinical patients. It directly supervises medical assistants on the care team to promote consistent procedures and strong clinical outcomes. The role requires multitasking, effective communication and stress management, a collaborative approach, and a sense of optimism, ownership, and commitment. It works with medical, dental, behavioral health, and administrative team members. Clinical and administrative oversight and supervision are provided by the Nursing Department leadership team.

Requirements

Graduate of an accredited Medical Assisting program and currently certified or registered.
At least 3 years of medical assisting experience.
Ability to establish and maintain effective working relationships with the public and other staff.
Strong customer relations and communication skills, with a proven record of customer service excellence.
Articulate telephone voice, legible penmanship, reasonable spelling skills, and proficient computer skills.
Ability to organize, prioritize, and coordinate multiple activities and tasks.
Strong analytical and problem-solving skills.
Ability to work independently and use sound judgment.
Ability to manage stress related to demanding or difficult patients or team members, competing priorities, and changing processes.
Demonstrated cultural sensitivity.
Proven computer and EHR skills.

Nice To Haves

5 or more years of medical assisting experience.
Bilingual in English and Spanish.
Previous supervisory experience.

Responsibilities

Coordinate a team of medical assistants by providing instruction, training, coordination, and support.
Analyze patient health information to identify and coordinate individual patient care needs and support continuity of care within the Patient Centered Medical Home model.
Oversee and track proactive care coordination for patients with chronic conditions.
Identify wellness and preventive services for clinical patients.
Directly supervise medical assistants within the care team to support consistency in procedures and high clinical outcomes.
Collaborate with medical, dental, behavioral health, and administrative team members.