Medical Assistant Lead
About The Position
The Medical Assistant Lead serves as a clinical expert and resource, demonstrating advanced competency across service lines while mentoring and precepting other Medical Assistants. The role supports consistency, quality, and clinic readiness across operations. The lead may rotate among service lines such as Family Medicine, Pediatrics, Women’s Health, and Behavioral Health, and may float between clinics as assigned to maintain continuity of care. The position supports Variety Care’s Patient Centered Medical Home accreditation and its commitment to providing care that is safe, effective, patient centered, timely, efficient, and equitable. It also works with staff toward the healthcare reform “Quintuple Aim” of improving care experience and health outcomes while decreasing healthcare costs. The Medical Assistant Lead is expected to embody strong personal character, communicate openly and honestly, and demonstrate ethical conduct, integrity, adaptability, and sound judgment. The role is a leadership presence in the department and community and calls for a responsible, accountable, results-oriented problem solver. Other duties may be assigned.
Requirements
- High school diploma or GED.
- Medical Assistant certification plus one year of experience, or three or more years of equivalent experience.
- Experience with EPIC.
- Experience across more than one service line and ability to lead assigned clinical workflows.
- Expertise in Medical Assistant Senior core competencies.
- Complete and pass a CPR course within 90 days of employment.
- Ability to travel 25% or more within the state between clinics.
- Expert computer skills, including data entry and typing.
- Expert knowledge of instrumentation used in laboratory point-of-care testing.
- Ability to maintain confidentiality in accordance with HIPAA and Variety Care and NorthCare policy.
- Ability to communicate effectively with the patient population.
- Ability to work in a multifaceted, fast-paced work environment.
- Able to lift at least 25 pounds.
- Able to assist patients onto and off an exam table when asked or directed.
Nice To Haves
- Medical Assistant certificate preferred; demonstrated advanced clinical proficiency and mentorship/precepting competencies may be considered in lieu of certification.
- Previous clinic or primary practice/behavioral health experience.
- Bilingual English/Spanish speaking, writing, and comprehension ability.
Responsibilities
- Serve as a clinical expert and resource, demonstrating advanced proficiency across service lines.
- Perform complex clinical workflows independently and support clinic readiness and consistency.
- Precept and mentor Medical Assistants through real-time guidance, coaching, and skill reinforcement within scope.
- Rotate among multiple service lines as business needs permit.
- Support onboarding and competency development of new Medical Assistants in collaboration with clinic leadership and trainers.
- Reinforce adherence to clinical policies, standards, and EMR workflows to promote quality and safety.
- Identify trends, risks, or workflow gaps and escalate them appropriately to leadership.
- Communicate with interdisciplinary teams to support clinic flow and patient experience.
- Float between clinics as assigned to maintain continuity of care.
- Provide a stabilizing clinical presence during change, high volume, or staffing gaps.
- Support Variety Care’s Patient Centered Medical Home accreditation and its commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
- Work with staff to advance the healthcare reform “Quintuple Aim.”
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
