Medical Assistant Lead

Concentra•Ephrata, PA

21h

About The Position

The Medical Assistant Lead provides work leadership to a team of Medical Support Specialists under the direction of the Center Operation Director, helping ensure clinical care is performed and exceptional service is delivered. The role completes or delegates tasks to support patient flow and compliance with policies and procedures. It also performs routine medical and testing procedures under the direct supervision of the treating clinician and provides support in other facility areas, including registration and referral management. The position performs medical support duties such as drug and alcohol testing, preparing patients for examinations, conducting screening tests, assisting clinicians, maintaining equipment and supplies, supporting patient flow, and completing clinical and clerical documentation. Lead duties include assigning work, maintaining equipment and supply readiness, ensuring quality control and maintenance activities are completed, and facilitating staff training. Duties may change at any time, with or without notice.

Requirements

Vocational/Technical/Business School education level.
Medical Assistant certification from an accredited school, with credentials in the state of employment in accordance with state requirements and applicable regulations; alternatively, military medical specialist credentials with current Medical Assistant credentials in the state of employment.
Drug Screen Collection, Breath Alcohol, and Hair and Oral Fluids Collection certifications.
At least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Outstanding customer service skills and ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees and leadership.
Demonstrated computer skills.

Nice To Haves

Working knowledge of occupational medicine requirements, including state-specific requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and perform requested ancillary testing such as vaccines and injections, phlebotomy, pulmonary function tests, audiograms, and respirator fit tests.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist clinicians with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes.
Maintain supplies, clean rooms and equipment, and stock exam rooms.
Operate and maintain medical devices and equipment, including calibration and record keeping under current policies and procedures.
Notify leadership promptly about malfunctioning equipment, needed supplies, or facility issues.
Partner with center leadership to assist with patient flow and volume, and keep patients informed of expected wait times.
Perform front- and back-office clerical tasks associated with patient care and record keeping, ensuring accurate documentation.
Cross-train to perform Patient Service Specialist duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required and participate in required initial and ongoing training.
Help maintain a neat, clean, and orderly facility.
Perform Human Performance Evaluations under the direction of a certified clinician or therapist.
Assign duties and responsibilities to Medical Support Specialist staff while monitoring patient flow.
Maintain medical equipment and devices and facilitate maintenance as needed.
Ensure daily, weekly, and monthly maintenance and quality-control/quality-assurance activities are performed to support safe and accurate testing and treatment.
Ensure appropriate stocking of supplies, equipment, medications, and testing and treatment equipment.
Facilitate applicable staff training, including monthly clinical competency training for Medical Support Specialist staff.