Medical Assistant Lead

CloseKnit•Silver Spring, MD

10d

About The Position

The Medical Assistant Lead provides day-to-day leadership, coordination, and support for the Medical Assistant team while continuing to provide direct patient care and clinical support. The role serves as a clinical resource and mentor by reinforcing standardized workflows, supporting onboarding and training, promoting adherence to clinical protocols, and helping resolve routine workflow or patient-care support issues. The Medical Assistant Lead partners with providers, the Practice Manager, Medical Assistant Field Trainers, and other clinic leaders to support efficient clinic operations, virtual and in-person care delivery, quality improvement, patient experience, staff development, and consistent implementation of organizational policies, procedures, and best practices. The position combines clinical leadership and direct patient-care responsibilities to support operational excellence, staff development, quality outcomes, and an exceptional patient experience. Responsibilities are divided between clinical operations, workflow coordination, and team support (60%) and direct patient care and clinical support (40%).

Requirements

High school diploma or GED.
Completion of a Medical Assistant Training Program.
At least 6 years of experience in an ambulatory or outpatient healthcare environment, such as a physician practice, urgent care, or primary care setting.
At hire, completion of a Medical Assistant Training Program and one of the following certifications: National Certified Medical Assistant (NCMA) through NCCT; Registered Medical Assistant (RMA) through American Medical Technologists (AMT); or Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA).
Excellent written, verbal, and interpersonal communication skills.
Expert knowledge of medical terminology, clinical procedures, infection-prevention practices, and documentation requirements.
Expert knowledge of EMR/EHR systems and healthcare technology tools.
Ability to prioritize work and manage multiple responsibilities in a fast-paced healthcare environment.
Strong problem-solving skills, sound judgment, and ability to resolve problems effectively.
Advanced ability to provide day-to-day guidance, coaching, mentoring, and training support.
Ability to work in a fast-paced ambulatory healthcare environment; stand, walk, bend, lift, and assist patients as required; use standard clinical equipment and technology, including EHR systems and virtual-care platforms; and manage multiple priorities while maintaining patient-care, safety, and service standards.

Nice To Haves

Bilingual in English and Spanish.
Care-coordination experience.
Previous experience as a Lead Medical Assistant, Senior Medical Assistant, Medical Assistant Trainer, or informal team resource.
Experience supporting quality-improvement initiatives, clinical workflow optimization, audits, or implementation of new clinical processes.
Experience supporting multiple providers and managing competing priorities.
Experience supporting virtual care, telephonic outreach, patient follow-up, care-gap closure, or remote patient-support workflows.

Responsibilities

Coordinate daily workflows, patient flow, coverage needs, virtual-care support, and care-coordination activities for Medical Assistants across in-person and virtual care platforms.
Provide day-to-day guidance, coaching, mentoring, and workflow support to Medical Assistants; lead onboarding and orientation while reinforcing training and supporting knowledge sharing and issue resolution.
Escalate employee performance, attendance, conduct, staffing, and complex operational concerns to the Practice Manager as appropriate.
Serve as a primary clinical and virtual-care resource for Medical Assistants by answering questions, supporting problem resolution, and reinforcing workflows, clinical protocols, documentation standards, patient communication practices, and training initiatives.
Support quality, compliance, and operational improvement activities by monitoring adherence to infection-prevention standards, OSHA, CLIA, HIPAA, documentation, safety, and organizational requirements.
Assist with audits, identify workflow barriers, recommend process improvements, and support implementation of new workflows, technology, and organizational initiatives.
Prepare patients for examinations and obtain vital signs, height and weight measurements, medical histories, medication reconciliation, allergy review, chief complaints, pain assessments, current symptoms, and other provider-requested information.
Document patient information accurately in the EHR and support timely patient follow-up.
Perform or assist with clinical procedures and delegated tasks within scope of practice, including specimen collection, point-of-care and waived laboratory testing, quality-control activities, injections, vaccines, oral and injectable medication administration, EKGs, wound care, PAP smears, prescription refills per protocol, and other provider-directed activities.
Provide patient-centered care, virtual-care support, and age-specific education; address patient questions within scope of practice and coordinate patient communications, care coordination, remote patient support, discharge instructions, and follow-up care.
Escalate clinical concerns to providers when appropriate.
Maintain examination rooms, clinical supplies, equipment, patient-care areas, and clinic readiness standards to support quality care, safety, infection prevention, and positive patient experiences.