Medical Assistant Lead

Solaris Health Holdings LLC•Annapolis, MD

About The Position

The Medical Assistant Lead supports the delivery of urological services and performs routine administrative and clinical tasks to help medical offices operate smoothly. The role works as part of an interdisciplinary team and collaborates with practice staff and other professionals in affiliated medical groups to promote effective, efficient patient care and desired patient outcomes. Duties are performed under the direction of the assigned direct supervisor and may vary according to affiliate or location needs and state requirements. The lead takes a role in training new Medical Assistants, serves as the point person when the Office Manager is absent, and assists with supervision of clinic staff. The position combines patient preparation and education, clinical assistance, documentation, office workflow, and coordination of appointments and follow-up. Minimal travel is required.

Requirements

High school diploma or equivalent.
Graduate of an accredited Medical Assistant program and/or equivalent relevant experience, as required by applicable state regulations.
BLS certification required.
One year of experience working within a physician’s office.
Ability to perform well in stressful situations.
Knowledge of healthcare systems operations, such as EMR and Practice Management Solutions.
Ability to work independently and manage multiple deadlines.
Project management skills.
Database management skills.
Strong problem-solving skills.
Skill in using computer programs and applications, including Microsoft Office.
Excellent verbal and written communication skills.
Ability to deliver exceptional patient service throughout interactions.
Excellent organizational skills and attention to detail.
Ability to comply with HIPAA regulations for patient confidentiality.

Nice To Haves

Medical Assistant certification or registration.
Urology experience.
Previous lead experience.
Vendor relations experience for Medical Assistants required to order office and clinical supplies.

Responsibilities

Perform administrative and clinical duties under the direction of the assigned direct supervisor.
Coordinate and schedule patient appointments in consultation with physicians, nursing, and other staff.
Take a lead role in training new Medical Assistants and assist with orienting and training new personnel.
Act as the point person in the Office Manager’s absence and assist with supervision of clinic staff work and performance.
Greet and prepare patients; measure and record vital signs; document patient interviews, histories, and chief complaints.
Educate patients about medications, disease management, home treatments, and special diets.
Prepare patients for examinations, perform routine screening tests, and assist physicians with exams.
Collect blood and other laboratory specimens and perform basic laboratory tests; perform EKGs after required training.
Assist with X-ray and physician therapy procedures.
Prepare and administer medications with physician authorization.
Change dressings, apply bandages, remove sutures, and perform other first aid procedures.
Perform CPR skills when necessary if BLS certified.
Prepare accurate, legal, and ethical documentation and ensure medical records are accurate and complete.
Open the office in the morning and close it in the afternoon.
Maintain patient logs for lab requests, CT scans, and other treatment orders, and maintain the prescription ledger when needed.
Maintain back-office flow, keep rooms full, and assist with room turnover.
Complete thorough new-patient work-ups, including X-rays, vital signs, and explanation of the new-patient packet; add medical history for new patients and accurately update histories for established patients.
Set up rooms accurately and completely for physicians and ensure patient medications are updated before physician visits.
Set up in-office surgical procedures and ensure consent forms are completed correctly, avoiding excessive medical abbreviations.
Scribe as assigned according to physician office workflow.
Prepare for the following day’s patients, including confirming next-day visits.
Complete patient medical-record requests when necessary and ensure proper handoff of responsibilities.
Meet attendance criteria, start work promptly, and be punctual and dependable for assigned or confirmed shifts.
Respect and acknowledge the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively and support assigned compliance and accreditation efforts, including OSHA, HIPAA, and CMS Parts C and D General Compliance and Fraud, Waste & Abuse guidelines.
Follow applicable laws, regulations, the Solaris Health Code of Conduct, and Solaris Health and affiliated practice policies and procedures; maintain confidentiality of protected health information, report suspected concerns or violations, and complete annual compliance training.
Perform other position-related duties as assigned.