Medical Assistant Lead

Trinity Health•MMCIA - MercyOne West Grand Clinic Central IA, IA

70d

About The Position

This role is responsible for delivering patient care through patient preparation, vital sign collection, and documentation. The Medical Assistant Lead will assist with various procedures, exams, and diagnostic equipment, maintaining aseptic techniques during preparation, procedures, and medication administration. This position also involves optimizing clinic operations, assisting with patient care, patient flow, and facilitating communication amongst team members. The Lead will maintain supply inventory, oversee staff scheduling, onboarding, and education, and assist with payroll, timekeeping, and performance management. They will recognize and address issues to improve clinic flow and ensure quality patient care, respond to patient inquiries, and actively participate in meetings and huddles, ensuring adherence to safety, infection control, and departmental policies. The Lead provides leadership, ensuring appropriate staffing, training, and support for the clinical team, and assists with quality assurance, staff development, and process improvement initiatives. They will collaborate with staff, leaders, and providers to ensure quality patient care, resolve complex patient concerns, and monitor department operations, manage supplies, maintain confidentiality, and ensure compliance with laws, regulations, and organizational integrity. Non-routine issues will be escalated to the practice manager or healthcare provider(s).

Requirements

Must be comfortable operating in a collaborative, shared leadership environment.
Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
Must already possess one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider: Certified Medical Assistant (CMA) by AAMA, Registered Medical Assistant (RMA) by AMT, Medical Assistant (NCMA) by NCCT, Clinical Medical Assistant Certification (CMA) by AMCA, Certified Clinical Medical Assistant (CCMA) by NHA, Nationally Registered Certified Medical Assistant (NRCMA) by NAHP, NPCE MA by NPCE.
Must have 2 years of prior Medical Assistant experience.
Basic Life Support (BLS) certification required within 3 months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

Deliver patient care through patient preparation, vital sign collection, and documentation.
Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).
Maintain aseptic techniques during preparation, procedures, and medication administration.
Greet and prepare patients for the health care provider.
Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.
Performs all the functions of a clinic Medical Assistant.
Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
Optimizes clinic operations, assisting with patient care, patient flow, and facilitating communication amongst team members.
Maintains supply inventory and order supplies as assigned.
Oversees staff scheduling, onboarding, and education.
Assists with payroll, timekeeping, and performance management.
Recognizes and addresses issues, improving clinic flow and ensuring quality patient care.
Responds to patient inquiries.
Actively participates in meetings, leads to huddles, ensuring adherence to safety, infection control, and departmental policies.
Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
Assists with quality assurance staff development and process improvement initiatives.
Demonstrates proficiency in department-specific software and tools.
Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.